Warehouse Counter

CJ Logistics HR Team•Richmond, VA

9d•Onsite

About The Position

The Warehouse Counter Associate provides prompt, accurate, and professional customer service at the warehouse counter. The role issues parts based on work orders and direct customer requests, processes inventory movements in real time, and maintains inventory integrity. It supports warehouse operations through accurate documentation, inventory management, and direct interaction with internal and external customers. The position is on-site in a warehouse and distribution center. The stated schedule is second shift, Monday through Friday, 3:30 p.m. to 11:30 p.m.; hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $19 per hour, plus a $0.50-per-hour shift differential. The role is not incentive eligible. The work environment may involve varying temperatures, including refrigerated or non-climate-controlled areas; loud machinery, forklift, and conveyor noise; dust, odors, and airborne particles; concrete flooring; moving mechanical equipment; and frequent warehouse traffic and powered industrial vehicles. Required PPE includes steel-toed shoes, safety glasses, and high-visibility vests. CJ Logistics describes its business as providing integrated and multimodal logistics services and supply-chain consulting. It serves regulated industries including food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. The company states that it values diversity, equity, inclusion, equal employment opportunity, and providing reasonable accommodations.

Requirements

High school diploma or GED equivalent, or equivalent relevant experience.
1–2 years of related experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to follow written and verbal instructions.
Ability to stand and/or walk for extended periods, up to 10 hours depending on shift; sit, bend, stoop, kneel, crouch, crawl, and climb as needed; reach overhead and below waist level; and lift, carry, push, or pull up to 50 pounds. Occasionally lifting heavier items with or without assistance may be required.
Ability to use fine motor skills and manual dexterity to operate equipment, tools, or keyboards, and to handle, grasp, or control objects frequently.
Ability to see at close range and distance, including peripheral vision and depth perception, and adjust focus; ability to hear and understand instructions, alarms, and equipment signals in a noisy environment.
Ability to work on-site in a warehouse and distribution center and wear required PPE.
The position is not eligible for visa sponsorship or work-authorization support.

Nice To Haves

Previous experience in a warehouse, inventory control, or customer-facing logistics environment.
Prior experience with warehouse management systems (WMS).
Experience issuing parts or materials and managing inventory records.
Experience collaborating with procurement or inventory teams.

Responsibilities

Issue parts and materials promptly in response to work orders, cost center orders, and customer counter requests.
Respond to trouble calls and immediate customer needs at the counter.
Document item movements in the system at the time of issue, return, credit, or transfer.
Follow procedures for special item issuance, IMEP restrictions, and block-status items.
Notify planners and management about PIAC status, stock discrepancies, or items that need block status.
Pick, transport, and put away orders as needed.
Conduct daily bin balances and cycle counts, recording verifications and discrepancies between system and physical counts.
Perform bin maintenance, put away new receipts, and regularly organize the counter and storage area.
Maintain a clean and organized work area according to safety and 5S standards.
Report inventory or system discrepancies to management for prompt resolution.
Participate in required training and support continuous process improvements.
Perform other related duties as assigned or required.