Warehouse Client Support Supervisor

Neovia - • Greenfield, WI

9d • Onsite

About The Position

Provide supervision to the Customer Service department team at one or more Neovia facilities.

Requirements

• Bachelor's Degree with experience at least of 3 years in a similar position.
• Operational experience is required.
• Good Communication and presentation skills
• Team work and cooperation is a must
• Proficiency in MS Office applications with Excel
• Negotiation skills

Responsibilities

• Ensures the company is updated with the sufficient knowledge on the transportation market and on the legislation of the sector
• Assures the implementation and the development of improvement tools to supervise the Customer Service Department
• Supervises the team based on smart goals that are aligned with the requirements of the department and expected level of service.
• Follows up on the progress based on the assigned metrics and reports on a regular basis and for special projects.
• Has contact with the network of the client, local and internationally thru regular meetings, conferences and visits, being as well in contact with the Customer Service Department of the client
• Coordination with other Neovia facilities in relation to the service provided to the same client to be aligned with business goals.
• Supervises the training provided by Neovia to the dealers and clients
• Supports the Supply Chain of the Client, helping to assure that metrics on speed and quality are achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level