Parts Warehouse Bill Estes Toyota

Asbury Automotive Group•Indianapolis, IN

4d•Onsite

About The Position

The Warehouse Clerk is responsible for accurately and thoroughly assessing the receipt of all incoming merchandise, documenting and maintaining accurate records, and seeking ways to improve business operation efficiencies and customer service. This role also involves teaching and supporting other employees to ensure their success. The position requires maximizing production, customer service, and profitability by maintaining stock records and bins for quick access, effectively distributing orders, processing claims for defective or damaged merchandise, and promptly processing incoming stock and customer returns. The clerk must also complete required training, maintain a clean and safe work environment adhering to OSHA/EPA requirements, and protect confidential information. Additional duties include assisting with customer payments, handling job stress, and interacting effectively with others. The role demands operating with integrity, maintaining composure, and setting an example of positive attitude and professionalism.

Requirements

High school diploma or the equivalent.
6 months or more related experience in a warehouse setting.
Maintain valid OSHA Forklift Certification. If applicable.
Basic ability to read and write.
Ability to effectively convey information to others.
Apply active listening by taking the time to understand the points being made by employees and customers.
Being aware of others’ reactions, and understanding why they react as they do.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Knowledge of Microsoft Office products is required.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Ability to understand written sentences and paragraphs in work-related documents.
Knowledge of principles and processes for providing customer and personal services.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
Concentrate on a task over a period of time without being distracted.
Analyzing information and evaluating results to choose the best solution and solve problems.
Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
Understanding of and adherence to all Larry H. Miller Dealerships’ standards, state and federal laws and regulations, as well as product pricing guidelines of all lenders, agencies, or business partners.
Providing excellent customer service through the defined Larry H. Miller Dealerships’ processes, which promote efficiencies, fairness, and cost-effectiveness.
Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.
Clearly identifying and professionally expressing issues in positive or negative situations.
Prioritizing and planning work activities and using time effectively.
Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.
The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
Observing safety and security procedures and using equipment and materials properly.

Nice To Haves

Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable.

Responsibilities

Accurately, timely, and thoroughly assess receipt of all incoming merchandise to document and maintain accurate records.
Seek ways to improve business operation efficiencies and customer service.
Be a teacher to support the efforts of other employees to be successful.
Achieve company standards by maintaining stock records and bins to ensure quick, easy access and prompt service.
Effectively and accurately distribute complete orders to customers while maintaining appropriate timelines to ensure customer satisfaction.
Accurately review records of defective or damaged merchandise for proper completion of claims.
Accurately and promptly process incoming stock orders, and customer returns to sustain a consistent workflow.
Complete and maintain all Larry H. Miller Dealerships’ required training.
Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive, confidential information.
Assist in accurate and timely processing of customer payments.
Maintain the ability to handle job stress and effective interaction with others in the workplace.
Perform all other job duties as requested by management.
Demand the highest ethical standards from self and others.
Maintain composure within the workplace and outside the workplace when interacting or representing the Larry H. Miller Dealerships.
Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.