Warehouse Clerk

DSV•Burbank, WA

8d•Onsite

About The Position

DSV – Global Transport and Logistics is seeking a Warehouse Clerk to join their Solutions division. The primary role of the Shipping/Receiving Clerk (S/R) is to perform customer service activities promptly, courteously, and effectively. A key responsibility involves the timely and accurate processing of customer orders in accordance with DSV Work Instructions and customer specifications. The S/R is accountable for the precise input of data related to orders, shipments, receipts, and physical inventories, ensuring that all shipping and receiving documentation and processes are completed accurately and on schedule. The company emphasizes its global leadership, commitment to sustainable business practices, and its vision to create long-term, sustainable growth and value for its stakeholders.

Requirements

Must have a high school diploma or general education degree (GED).
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Basic computer skills
Working knowledge of computerized applications (Microsoft Suites)
English (reading, writing, verbal)
Basic level (mathematical skills)
Strong attention to detail accuracy and accomplish job task in a timely manner.
Good verbal and written communication skills.

Nice To Haves

Previous customer service experience including phone calls, and operating office equipment.

Responsibilities

Process all customer orders in a timely and accurate manner.
Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
Coordinate special, last minute shipping requests with the operation department, expediting any order as necessary.
Prioritize customer orders according to scheduled pick-up time or pier cutoff.
Furnish shipping and tracking information as required.
Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Oversee all paperwork associated with orders and maintain the corresponding files.
Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
Answer phone calls and operate various types of office machines and computers necessary to perform duties.
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assist in resolving any discrepancies.
Collect all documentation for inbound freight and route to the proper record-keeping unit.
Comply with all DSV Work Instructions.
Perform other clerical duties, including backup support as assigned.
Perform other duties as assigned.
Work overtime as dictated by business whether mandatory or voluntary.