Warehouse Associate

Forward Air • Coppell, TX

5d • Onsite

About The Position

The Warehouse Associate is responsible for daily customer order fulfillment activities at an assigned facility. Cross-trained in multiple warehouse disciplines, the associate supports warehouse operations and administrative functions including receiving, order filling, picking, packing, shipping, returns, replenishment, inventory, and value-added services. The role helps ensure inventory is handled safely, accurately, and efficiently while supporting the flow of operational documentation and information from warehouse offices. The associate works closely with site leaders, carriers, drivers, and internal support teams to maintain safety, productivity, accuracy, and service quality.

Requirements

• High School Diploma or General Education Development (GED) equivalent required.
• Willingness and ability to learn and use warehouse, logistics, and shipment-tracking systems, handheld scanners, and office tools in a fast-paced, metrics-driven environment.
• Ability to communicate effectively in English, verbally and in writing, to understand safety and operational instructions, work assignments, and freight documentation.
• Ability to accurately recognize numbers, labels, barcodes, and freight markings and perform basic arithmetic to verify freight counts, quantities, and weights.
• Willingness and ability to learn and use basic computer systems, handheld scanners, and freight-tracking devices.
• Ability to safely operate box cutters, cardboard balers, and material handling equipment such as pallet jacks, dollies, hand trucks, order pickers, pallet riders, conveyors, dock plates, dock levelers, sit-down/stand-up forklifts, reach trucks, and other specialized equipment required by the site.
• Ability to maintain regular and predictable attendance.
• Extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8–12 hours per shift.
• Ability to lift, push, pull, and carry freight up to 50 pounds without assistance, with occasional lifting of freight up to 75 pounds with assistance or mechanical aids.
• Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Ability to commute to and work in a 100% on-site setting and safely work around moving equipment, vehicles, and freight in a non-climate-controlled environment, including exposure to temperature extremes, occasional outdoor work and precipitation, vehicle traffic, exhaust, dust, and moderate to loud noise.

Nice To Haves

• Valid forklift certification or licensure, or ability to obtain it before operating equipment.

Responsibilities

• Load, unload, move, stage, sort, and position inventory from loading docks, delivery trucks, and storage areas using approved lifting techniques and appropriate material handling equipment.
• Pick, pack, label, and prepare freight for shipping and delivery in accordance with operating procedures.
• Label, scan, track, and document freight using handheld scanners and company systems.
• Verify incoming shipments against packing lists and follow consolidating, receiving, and staging procedures.
• Store cargo in assigned locations using cargo boards, pallets, and designated storage methods.
• Fulfill daily picking and order requirements in accordance with KPIs and client SLAs, following established picking procedures.
• Report inventory discrepancies, shortages, or picking issues promptly to the Warehouse Supervisor.
• Perform Value Added Services according to client guidelines, including ticketing, labeling, hanging, folding, and inspecting inventory.
• Follow inventory control procedures to manage shortages, discrepancies, and adjustments, coordinating with the Inventory Supervisor as needed.
• Complete quality checks and cycle count requests, document findings, and report results as required.
• Ensure outbound shipments meet quality assurance standards based on designated carrier, order type, and client requirements.
• Pack and process orders according to client-specific and order-type procedures to ensure accuracy and shipment integrity.
• Apply correct packing and shipping labels, ensuring proper placement and compliance with shipping requirements.
• Stage completed orders in assigned outbound locations based on order type and carrier.
• Execute replenishment activities by transferring pallets and cartons to designated pick or pallet locations to support open orders.
• Inspect and process returns, identify damaged inventory versus stock eligible for return to inventory, and restock accordingly.
• Communicate space constraints, operational roadblocks, or safety concerns to Site leadership.
• Support routine warehouse/site maintenance, including sweeping, collecting boxes and debris, removing shrink wrap, disposing of trash, and operating a cardboard baler.
• Safely operate and assist with material handling equipment and dock tools, following safety, OSHA, and PPE requirements.
• Work assigned schedules, including nights, weekends, holidays, and overtime as required by business needs.
• Perform other duties as assigned to meet evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED