Warehouse Associate

Bosch-HomeComfort•Orlando, FL

13d

About The Position

The Warehouse Associate is a member of the branch team and interacts with customers daily to provide a positive customer experience. The role primarily involves picking and loading products onto customer vehicles, third-party carriers, or company vehicles, using material-handling equipment safely and efficiently in accordance with company policies and government regulations. The associate may also support other branch activities, including assisting the branch manager and counter sales associates, managing inventory, and performing other assigned duties. The position contributes to Bosch’s Zero Harm culture by following safety policies, reporting incidents and unsafe conditions, maintaining personal protective equipment compliance, and operating material-handling equipment safely. It also supports customer satisfaction and branch operations through professional customer communication, shipping and receiving, accurate order picking, returns inspection and handling, and inventory management.

Requirements

2–4 years of customer service experience.
High school diploma or equivalent combined education and experience.
Strong interpersonal, customer relationship, and decision-making skills.
Effective, professional communication and organizational skills.
Ability to work effectively as a team member in a high-volume, fast-paced environment.
Strong analytical skills.
Successful completion of a drug screen and background check is required before starting.

Nice To Haves

Proficiency in Windows and Microsoft Office software.
HVAC industry experience, including warehouse and forklift operations.

Responsibilities

Provide customers and team members with a positive experience while maintaining safety, quality, and other company standards.
Participate in the Zero Harm culture and strive to prevent safety or property-damage incidents.
Report safety incidents, near misses, and unsafe conditions promptly, and assist with safety investigations.
Maintain PPE compliance and encourage compliance among team members.
Operate material-handling equipment safely and in accordance with company policies, guidelines, practices, and government regulations.
Complete required pre-trip and post-operation inspections, maintain current licenses and certifications, and obey speed limits.
Manage customer relationships and enhance the customer experience.
Communicate professionally and courteously with customers in person, by phone, email, or other necessary means.
Support the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
Perform shipping and receiving activities and handle and store products safely and efficiently.
Pick orders accurately, including following first-in, first-out (FIFO) practices.
Receive customer returns, inspect products for damage, verify product accuracy against packing slips, and secure products for safe return.
Improve and maintain inventory management.
Assist the branch manager and counter sales associates as needed and perform other duties as directed.