Warehouse

Bosch-HomeComfort•Fort Myers, FL

9d•Onsite

About The Position

The Warehouse Associate deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through picking and loading our products directly to our customer vehicles, third party carriers, or our own company vehicles. This will be accomplished through the safe and efficient operation of material handling equipment, including but not limited to forklifts, in compliance with company policy and government regulations. This position will regularly be asked to support other branch activities to ensure its success. This may include, but not limited to, assisting the branch manager and the location counter sales associates in the support of their duties, inventory management, and other duties as required.

Requirements

2-4 years of delivery driver experience of a commercial vehicle weighing 10k-26k pounds.
High School diploma or equivalent combined education and experience.
Strong interpersonal, customer relationship and decision-making skills.
Effective and professional communication and organization skills.
Ability to work effectively as a member of a team in a high-volume fast-paced environment.
Strong analytical skills.

Nice To Haves

Proficiency in Windows and Microsoft Office software is a plus.
HVAC industry experience preferred including warehouse and forklift operations.

Responsibilities

Picking and loading products directly to customer vehicles, third party carriers, or company vehicles.
Safe and efficient operation of material handling equipment, including forklifts.
Supporting other branch activities such as assisting the branch manager and counter sales associates, and inventory management.
Ensuring customers and other team members have a positive experience.
Positively engaging in the Zero Harm culture, aiming to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment.
Striving for zero safety or property damage incidents.
Reporting safety incidents, near misses, or unsafe conditions in a proper and timely manner.
Assisting in safety investigations to determine root causes and minimize future incidents.
Ensuring PPE compliance and assisting others with compliance.
Operating material handling equipment safely in accordance with company policy, guidelines, practices, and government regulations.
Conducting proper pre-trip and post-inspections of equipment.
Ensuring licenses and certifications are current and valid.
Obeying speed limits.
Delighting customers by providing quality products and services that meet or exceed their requirements and evolving expectations.
Managing customer relationships and enhancing the customer experience.
Communicating in a professional and courteous manner daily with customers via face-to-face interaction, phone, e-mail, or other means necessary to provide best-in-class service.
Supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
Engaging in the safe and efficient operation of the warehouse.
Performing shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
Proper picking of orders, including managing first-in, first-out (FIFO) compliance.
Receiving returned product from customers, inspecting for damage, checking packing slips for product accuracy, and securing returning product to ensure safe and undamaged return.
Enhancing and improving inventory management.
Performing other duties as directed.