Temporary Warehouse Associate

University of Pittsburgh•Pittsburgh, PA

3d•Onsite

About The Position

The Temporary Warehouse Associate will work in an assigned department, providing exceptional internal & external customer service in person, online & over the telephone. This role requires familiarity with University Store merchandise in all departments. Responsibilities include receiving product, assisting with special orders, regalia orders, University Requisition, or eCommerce order fulfillment as necessary. The associate will utilize a computer database to retrieve & research information for customers & the department, and assist with eCommerce, order fulfillment and text rental processes. Additional duties include facilitating merchandise flow by receiving merchandise, assisting with order fulfillment, moving product on & off the sales floor in a timely manner, stocking shelves & merchandise incoming product, verifying stock numbers, conducting physical inventory in select subject areas, locating & processing stock targeted by the buyer for return, and verifying & supplying information to facilitate accurate returns in compliance with vendor return policy. Extensive data entry is involved, including assisting with requisitions & other stock orders, such as pending orders, sales catalogs, best sellers, and general merchandise orders. The role also involves verifying organizational & institutional qualifications, and correcting, editing, verifying or deleting data for accurate database maintenance. Other tasks as necessary to support Book Center operations include assistance with store and stock inventory management, yearly physical inventory, textbook reservation process, graduation and “grad central”, and a variety of in-store and out-of-store events. Additional duties and hours will be required as needed to support a variety of Book Center initiatives.

Requirements

Accuracy
Attention to detail
Excellent customer service
Good spelling & writing skills
Good math skills
Knowledge of computer systems
Time management
Ability to lift cartons up to 50 lbs.
Ability to multitask & work well with interruptions.
Awareness of & adherence to all loss prevention policies & procedures.
Loss prevention knowledge
Teamwork
Flexibility
A High School Diploma or GED is required

Nice To Haves

A Bachelor's degree is Preferred.

Responsibilities

Provide exceptional internal & external customer service in person, online & over the telephone.
Receive product, assist with special orders, regalia orders, University Requisition, or eCommerce order fulfillment.
Utilize computer database to retrieve & research information for customers & department.
Assist with eCommerce, order fulfillment and text rental process.
Facilitate merchandise flow by receiving merchandise, assisting with order fulfillment, moving product on & off sales floor in a timely manner.
Stock shelves & merchandise incoming product, verify stock numbers.
Conduct physical inventory in select subject areas.
Locate & process stock targeted by buyer for return.
Verify & supply information to facilitate accurate returns in compliance with vendor return policy.
Extensive data entry, including assisting with requisitions & other stock orders.
Correct, edit, verify or delete data for accurate data base maintenance.
Support Book Center operations, including store and stock inventory management, yearly physical inventory, textbook reservation process, graduation and “grad central”, and in-store and out-of-store events.
Perform other tasks as necessary to support Book Center initiatives.