Warehouse Associate

Bosch Group•Orlando, FL

12d

About The Position

The Warehouse Associate works directly with customers each day to provide a positive experience. As part of the branch team, the role primarily involves picking and loading products onto customer vehicles, third-party carriers, and company vehicles. This work requires safe, efficient operation of material-handling equipment, including forklifts, in accordance with company policies and government regulations. The associate also supports other branch activities, including assisting the branch manager and counter sales associates, managing inventory, and completing other duties as needed. The position emphasizes customer service, workplace and environmental safety, quality, and the efficient operation of the warehouse and branch.

Requirements

2–4 years of customer service experience.
High school diploma or equivalent combination of education and experience.
Strong interpersonal, customer relationship, and decision-making skills.
Effective professional communication and organizational skills.
Ability to work effectively as part of a team in a high-volume, fast-paced environment.
Strong analytical skills.

Nice To Haves

Proficiency in Windows and Microsoft Office software.
HVAC industry experience, including warehouse and forklift operations.

Responsibilities

Provide customers and team members with a positive experience while following safety, quality, and other company policies and standards.
Support the branch’s Zero Harm culture by working to prevent safety and property damage incidents.
Report safety incidents, near misses, and unsafe conditions promptly and participate in safety investigations.
Comply with personal protective equipment (PPE) requirements and encourage team compliance.
Operate material-handling equipment safely and in accordance with company policies, practices, and government regulations.
Complete required pre-trip and post-trip equipment inspections, maintain valid licenses and certifications, and obey speed limits.
Build customer relationships and provide professional, courteous service through in-person, phone, email, and other communications.
Support efficient branch operations in accordance with current guidelines, policies, practices, and procedures.
Perform shipping and receiving activities and ensure products are handled and stored safely and efficiently.
Pick orders accurately, including following first-in, first-out (FIFO) procedures.
Inspect returned products for damage, verify product accuracy against packing slips, and secure returns to prevent damage.
Improve and maintain inventory management.
Assist the branch manager and counter sales associates as needed and perform other duties as directed.