Warehouse Associate

SHUR-CO • Carlsbad, CA

21d • Onsite

About The Position

The Warehouse Associate oversees and maintains a warehouse containing small parts and tools, processes orders, and assists customers. The role may be performed at entry, skilled, advanced, or lead levels, with higher levels requiring the responsibilities of the preceding levels and additional system, process-improvement, leadership, and training capabilities.

The position includes receiving and fulfilling orders, responding to customers, preparing shipments and samples, conducting product testing and quality records, assembling inventory items, and maintaining a clean warehouse. Employees are expected to follow safety procedures, support quality assurance and continuous improvement, and perform other related duties as needed.

This is a temporary, day-shift position in Carlsbad, California, scheduled Monday through Friday from 8:00 AM to 4:00 PM.

Requirements

• High school diploma or GED.
• Two years of warehouse and shipping experience (required).
• Ability to pass a forklift certification test and drive a forklift.
• Strong attendance, dependability, punctuality, accuracy, attention to detail, and focus.
• Ability to maintain a clean and organized work environment and follow company policies and procedures.
• Ability to collaborate with team members to support productivity and operational efficiency.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before customers or employees.
• Ability to perform basic arithmetic and calculate discounts, interest, commissions, proportions, percentages, circumference, and volume.
• Ability to apply common-sense reasoning to written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
• For skilled-level responsibilities: proficiency with order management and e-commerce systems such as Shopify and inventory tracking software; ability to manage related data, prepare reports, maintain accurate records, use UPS, FedEx, and USPS online shipping tools, troubleshoot basic issues, communicate effectively, and identify basic process improvements.
• For advanced-level responsibilities: meet level 1 and level 2 requirements; be comfortable giving direction to or leading peers, show interest in learning additional skills, exercise good decision-making without supervision, and have strong people skills.
• For lead-level responsibilities: meet level 1, level 2, and level 3 requirements; demonstrate potential for advancement into leadership and possess at least four of the listed leadership skills, with willingness to be coached in further skills.
• Physical ability to regularly stand, walk, handle objects, reach, and talk or hear; frequently climb or balance and stoop, kneel, crouch, or crawl; and occasionally sit.
• Ability to frequently lift or move up to 35 pounds and occasionally lift or move up to 75 pounds; for loads over 50 pounds, ask for assistance and use a two-person lift.
• Vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Two years of customer service experience (preferred).
• Two years of QuickBooks experience (preferred).

Responsibilities

• Receive orders by phone, fax, and email and fulfill them, prioritizing work as needed.
• Provide order and tracking updates and deliver a high level of customer service.
• Fulfill orders through Shopify and prepare, package, label, and track orders and sample requests.
• Test products and maintain records of test results.
• Assemble items for inventory and maintain warehouse cleanliness.
• Use order management, e-commerce, inventory tracking, and shipping systems as applicable to the role level.
• Track and enter order fulfillment, inventory, and quality-control data; prepare reports and maintain accurate testing and inventory audit records.
• Identify and implement basic process improvements and troubleshoot product quality issues or order discrepancies, as applicable to the role level.
• Provide direction to peers and demonstrate sound decision-making without supervision at advanced levels.
• At the lead level, communicate clearly, listen to feedback, solve problems, demonstrate technical knowledge, build team trust, manage time proactively, promote safety and quality, and help cross-train department and new employees.
• Follow all safety directives and protocols and help identify hazards or violations.
• Support quality assurance and continuous quality improvement across the business.
• Perform other related duties as needed to meet organizational needs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED