Warehouse Associate

DHRM•Hampton, VA

2d•Onsite

About The Position

The Virginia Lottery is seeking a Warehouse Associate for its Hampton Customer Service Center. The role supports warehouse and inventory operations, field sales, and customer service. Duties include handling lottery tickets and supplies; receiving, issuing, verifying, sorting, storing, and crediting retailers for returned tickets; delivering tickets and supplies to field sales staff; maintaining instant ticket inventory and records; conducting inventories of field sales trunk stock; and recording shipments and distributing Point of Sale (POS) materials. The position also provides backup support to Hampton Customer Service Center operations, including assisting with winner claims, answering phones and retailer questions, creating winner checks, inspecting tickets for possible forgery or tampering, processing claims, and issuing payments. The selected candidate must complete a background investigation, possess a valid driver’s license with a satisfactory driving record, and may be asked to provide minimal travel. The Virginia Lottery offers a competitive salary and excellent benefits.

Requirements

High school diploma or equivalent.
Experience in warehouse operations and inventory.
Experience operating light equipment, a pallet jack, and a forklift.
Ability to lift at least 50 pounds.
Experience working with internal and external customers face-to-face or by phone.
Ability to perform computer duties, including using Microsoft Excel and Word.
Strong organizational and analytical skills, including the ability to make independent decisions.
Effective oral and written communication, interpersonal, and listening skills.
Ability to work in a team-oriented office environment and demonstrate excellent attention to detail.
Ability to maintain strict confidentiality of sensitive material.
Excellent research, problem-solving, and time-management practices.
Valid driver’s license and satisfactory driving record.
Successful completion of a background investigation.
An equivalent combination of training and professional work experience may substitute for minimum qualifications.

Nice To Haves

Three to five years of experience in warehouse, distribution, storeroom, and/or inventory functions.
Current forklift certification or willingness to pursue certification.
Lottery experience.

Responsibilities

Manage inventory by conducting daily counts and entering data into the lottery system.
Maintain appropriate inventory levels of warehouse supplies for efficient operation of the Hampton Customer Service Center and warehouse.
Respond after normal working hours to security breaches at the Hampton Customer Service Center and warehouse when requested by local law enforcement officers.
Resolve day-to-day warehouse and field sales support issues, referring difficult questions to the appropriate manager.
Order, receive, verify, ship, and distribute POS materials, supplies, UPS shipments, and other deliveries to the appropriate locations.
Keep equipment in operable working order and promptly notify the Customer Service Manager of issues.
Maintain an organized and safe warehouse that meets OSHA safety requirements.
Assist other Customer Service Centers as directed by the Senior Customer Service Center Manager.
Back up Customer Service Associate duties, including assisting with winner claims, answering phones, creating winner checks, and handling retailer questions.
Inspect customer-presented tickets for validation and signs of forgery or tampering, and alert the security officer if a breach is detected.
Greet customers, accept winning tickets, process claims for payment, enter data using the ES system, and issue payments.
Receive, issue, verify, sort, store, and credit retailers for returned tickets; deliver lottery tickets and supplies to field sales staff; maintain instant ticket inventory and return records; inventory field sales trunk stock; and maintain shipment records and distribute POS materials.
Perform other duties as required based on supplementary assignments.