Warehouse Associate

Forward Air•Euless, TX

17d•Onsite

About The Position

The Warehouse Associate is responsible for daily customer order fulfillment activities within an assigned facility. This cross-trained role supports warehouse operations and administrative functions, including receiving, order filling, picking, packing, shipping, returns, replenishment, inventory, and value-added services. The Associate helps ensure inventory is handled safely, accurately, and efficiently, supports the flow of operational documentation and information, and works with site leaders, carriers, drivers, and internal support teams to maintain safety, productivity, accuracy, and service quality.

Requirements

High School Diploma or GED equivalent required.
Ability and willingness to learn and use warehouse, logistics, shipment-tracking, and basic computer systems, handheld scanners, and office tools in a fast-paced, metrics-driven environment.
Ability to communicate effectively in English, verbally and in writing, to understand safety and operational instructions, work assignments, and freight documentation.
Ability to accurately recognize numbers, labels, barcodes, and freight markings, and perform basic arithmetic to verify freight counts, quantities, and weights.
Ability to safely operate box cutters, cardboard balers, and material handling equipment and dock tools as required by the site.
Ability to maintain regular and predictable attendance.
Ability to stand, walk, bend, stoop, kneel, crouch, reach, and twist extensively for 8–12 hours per shift; lift, push, pull, and carry freight up to 50 pounds without assistance; and occasionally lift freight up to 75 pounds with assistance or mechanical aids.
Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Ability to commute to and work in a 100% onsite setting, safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, with exposure to temperature extremes, occasional outdoor conditions and precipitation, vehicle traffic, exhaust, dust, and moderate to loud noise.

Nice To Haves

Valid forklift certification or licensure, or ability to obtain it before operating equipment, preferred.

Responsibilities

Load, unload, move, stage, sort, and position inventory from loading docks, delivery trucks, and storage areas using approved lifting techniques and appropriate material handling equipment.
Pick, pack, label, and prepare freight for shipping and delivery in accordance with operating procedures.
Label, scan, track, and document freight using handheld scanners and company systems.
Verify incoming shipments against packing lists and follow consolidating, receiving, and staging procedures.
Store cargo in assigned locations using cargo boards, pallets, and designated storage methods.
Fulfill daily picking and order requirements in accordance with KPIs, client SLAs, and established procedures.
Report inventory discrepancies, shortages, and picking issues promptly to the Warehouse Supervisor.
Perform value-added services according to client guidelines, including ticketing, labeling, hanging, folding, and inspecting inventory.
Follow inventory control procedures and coordinate shortages, discrepancies, and adjustments with the Inventory Supervisor as needed.
Complete quality checks and cycle count requests, documenting findings and reporting results.
Ensure outbound shipments meet quality assurance standards based on carrier, order type, and client requirements.
Pack and process orders according to client-specific and order-type procedures; apply correct packing and shipping labels.
Stage completed orders in assigned outbound locations based on order type and carrier.
Perform replenishment by transferring pallets and cartons to designated pick or pallet locations.
Inspect and process returns, identify damaged inventory versus stock eligible for return, and restock as appropriate.
Communicate space constraints, operational roadblocks, and safety concerns to Site leadership.
Support routine warehouse and site maintenance, including sweeping, collecting debris and shrink wrap, disposing of trash, and operating a cardboard baler.
Safely operate and assist with material handling equipment and dock tools while following safety, OSHA, and PPE requirements.
Work assigned schedules, including nights, weekends, holidays, and overtime as required by business needs.
Perform other duties as assigned to meet evolving business needs.