Warehouse Associate

Bosch Group•Marlborough, MA

About The Position

The Warehouse Associate works as part of the branch team and interacts with customers daily to provide a positive experience. The role primarily involves picking and loading products onto customer vehicles, third-party carriers, or company vehicles using material-handling equipment, including forklifts, in accordance with company policies and government regulations. The associate also supports other branch activities, including assisting the branch manager and counter sales associates, managing inventory, and completing other duties as required. The position emphasizes customer service, safe and efficient warehouse operations, compliance with company standards, and participation in Bosch’s Zero Harm culture. Warehouse work includes shipping and receiving, order picking, FIFO inventory handling, inspecting returned products, and supporting accurate and safe storage of products.

Requirements

At least 2 years of warehouse experience.
High school diploma or equivalent combined education and experience.
Strong interpersonal, customer relationship, and decision-making skills.
Effective professional communication and organizational skills.
Ability to work effectively as part of a team in a high-volume, fast-paced environment.
Strong analytical skills.
Ability to complete a drug screen and background check before the start date.

Nice To Haves

HVAC industry experience, including warehouse and forklift operations.
Proficiency with Windows and Microsoft Office software.

Responsibilities

Provide customers and team members with a positive experience while maintaining safety, quality, and other company standards.
Participate in the Zero Harm culture and strive to prevent safety or property damage incidents.
Report safety incidents, near misses, and unsafe conditions promptly and assist with safety investigations.
Maintain PPE compliance and encourage team members to do the same.
Operate material-handling equipment safely and in compliance with company guidelines and government regulations; conduct required pre-trip and post-trip inspections, maintain valid licenses and certifications, and obey speed limits.
Build customer relationships and provide professional, courteous service through face-to-face interactions, phone, email, or other channels.
Pick and load products for customers, third-party carriers, and company vehicles.
Support efficient branch operations in accordance with current guidelines, policies, practices, and procedures.
Perform shipping and receiving activities and ensure products are handled and stored safely and efficiently.
Pick orders accurately, including applying FIFO requirements.
Inspect returned customer products for damage, verify product accuracy against packing slips, and secure returns to prevent damage.
Support inventory management and continuous improvement.
Assist the branch manager and counter sales associates and perform other duties as directed.