Warehouse Associate

Fieldprint • Mount Laurel Township, NJ

19d • Onsite

About The Position

Fieldprint, Inc. is seeking an in-office Warehouse Associate in Mt. Laurel, New Jersey. The role primarily handles warehouse duties, including building, testing, tracking, and deploying Fieldprint Station workstations; managing parts and spares inventories; and coordinating repairs and shipments. The associate may also provide customer service by phone when needed.

The position supports end users at Fieldprint Station sites across the country through phone, email, and, when necessary, onsite technical support and training. The associate helps ensure workstations and Livescan devices are configured, shipped, installed, tested, and used in accordance with Fieldprint requirements. The listed schedule is 8 a.m.–4 p.m., and the pay is $16.20 per hour. Candidates are subject to drug testing and background screening.

Requirements

• High school diploma or equivalent.
• Excellent time-management and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to use power tools.
• Excellent customer service skills.
• Professional and positive attitude.
• Knowledge of basic computer terminology and computer parts.
• Knowledge of relevant software and hardware programs.
• Ability to manage multiple tasks or projects.

Responsibilities

• Provide technical support to end users at Fieldprint Station sites through phone, email, and onsite support as necessary.
• Provide return authorizations and manage shipping for defective devices in the field.
• Build, test, track, and deploy Fieldprint Station workstations reliably and reproducibly.
• Manage spare inventory levels to ensure replacement parts are available.
• Manage vendor warranty repairs to ensure defective units are repaired or replaced in a timely manner.
• Create and track initial user accounts installed on machines.
• Log deployed hardware and software and track shipments to confirm arrival at remote sites.
• Provide installation services and startup testing for new units.
• Develop build documents detailing setup processes and configuration settings for Fieldprint Station implementation options.
• Train end users by phone or in person to help them use Fieldprint Station and Livescan devices successfully.
• Explain and provide training on scanning protocols and Fieldprint’s scanning requirements.
• Handle customer service calls when needed.

Benefits

• Medical, dental, and vision coverage with spouse/family coverage options.
• 401(k) plan with generous company match.
• Flexible spending accounts.
• Voluntary insurance coverage plans, including life and disability coverage.
• Paid lunch breaks.
• Paid time off.
• Paid holidays.
• Paid training program and internal employee development.
• Overtime options.
• Casual dress code.
• Flexible work schedules.
• Employee referral bonus program.
• Commuter benefit program.
• Environmentally friendly workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED