Warehouse Associate

Mercana • Newport News, VA

3d

About The Position

The Warehouse Associate is an hourly role central to Mercana’s distribution and warehousing operations. The position works across outbound functions such as picking, packing, and loading; inbound functions such as receiving and put-away; and general activities including returns, inventory, and sample management. A dedicated part of the role involves picking, assembling, packing, and tracking samples and stock items for product reviews, photoshoots, and visual merchandising in coordination with the Design and Merchandising teams.

The role focuses on completing assigned work in a timely, efficient, and error-free manner while meeting or exceeding individual, department, and warehouse performance metrics. This is a foundational position, with associates able to grow in responsibility and level (O1 to O2) by mastering warehouse functions over time. The position starts at $18.00 per hour plus benefits.

Requirements

• High school diploma or equivalent.
• Positive and reliable attitude.
• Experience in warehouse operations and picking and packing.
• Basic computer acumen.
• Detail-oriented, with strong organizational and multitasking skills.
• Ability to follow assembly guidelines.
• Physical fitness for repetitive bending, twisting, reaching, and lifting.
• Ability to handle furniture weighing up to 300 lbs with support equipment.
• Comfort working at heights up to 30 feet on secure safety equipment.
• Fluent in English, both oral and written.
• Steel-toed safety shoes are required.

Nice To Haves

• Experience with sample handling and product assembly.
• Familiarity with RF scanners, warehouse management systems, and barcode or inventory management systems.
• Reliable transportation.

Responsibilities

• Gather items from bins and palletized locations and pack orders for shipment in a timely manner.
• Conduct quality-control checks to ensure order accuracy and product integrity.
• Use RF scanners and the warehouse management system to track inventory and manage orders; create shipping documents and labels.
• Communicate with internal stakeholders when orders are ready to ship.
• Load palletized orders into delivery vessels for safe transport.
• Ensure orders are properly wrapped, supported, labelled, and documented to minimize transit damage.
• Stock and organize inventory within the distribution center.
• Confirm received products against the bill of lading and inventory systems, inspect for damage, and report discrepancies.
• Assign warehouse locations for received items and document them accurately in the inventory management system.
• Return cancelled and returned items physically to the correct bins or locations.
• Receive returned goods in the inventory system and move them to Quality Control; use RF scanners to return products to inventory and assign bins or pallets.
• Process returns on Mercana’s eCommerce platform accurately and promptly, including put-away and reshipment, and implement corrective actions to prevent recurrence.
• Participate in regular audits and cycle counts, identify and address discrepancies, and maintain accurate records.
• Communicate inventory movements and make prompt system adjustments to maintain accurate inventory levels.
• Barcode items that are missing barcodes to ensure accurate tracking and identification.
• Pick samples and stock items accurately and on time for product reviews and photoshoots.
• Unbox and assemble samples and stock items according to provided guidelines and standards while avoiding damage.
• Pack and label items for return or storage and ensure samples are physically returned to the warehouse or sales locations.
• Move large furniture items safely and coordinate sample inventory movements with the Warehouse lead and Design and Merchandising teams.
• Follow safety protocols during heavy lifting and loading or unloading; operate mechanical assists and work safely at heights.
• Maintain clean workspaces, collaborate with others, and participate in process- and procedure-improvement projects.
• Support other warehouse activities during downtime, including picking, packing, put-away, and container unloading, as directed.
• Perform additional duties as assigned.

Benefits

• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED