Warehouse Associate - Shipping
About The Position
Every order that leaves the Richmond branch passes through the shipping department. That means every contractor waiting on wire, every job site running against a deadline, and every customer who counts on Shepherd depends on this role being done right. The Warehouse Associate – Shipping Department is not just a packing station. You are the last set of eyes before an order goes out the door. When shipping is accurate — right product, right quantity, right documentation — customers stay on schedule and Shepherd’s reputation holds. When it isn’t, the entire chain breaks. This role is for someone who pays attention when the pace is high, who catches the mistake before it leaves the building, and who understands that their work is the final stamp of quality on everything Shepherd promises to deliver.
Requirements
- High school diploma or equivalent required
- Forklift or pallet jack certification required or ability to obtain within 30 days of hire
- Ability to lift up to 60 lbs. regularly and stand for extended periods
- Ability to successfully complete pre-employment screening requirements
Nice To Haves
- Prior shipping, warehouse, or fulfillment experience preferred; motivated entry-level candidates will be considered
- Familiarity with warehouse management systems and standard computer tools (Excel, email) preferred
Responsibilities
- Pull, verify, and stage outbound orders accurately — right product, right quantity, right destination, every time
- Confirm shipping documentation is complete and accurate on every outbound shipment before it leaves the dock
- Conduct a final physical check on staged orders to catch discrepancies before they become customer problems
- Ensure will-call orders are staged, labeled, and ready before the customer arrives
- Coordinate with counter sales and dispatch on priority-flagged or time-critical orders
- Generate and verify bills of lading, packing slips, and delivery confirmations for all outbound shipments
- Document all shipping exceptions — shortages, substitutions, split shipments — clearly and promptly
- Maintain accurate records of outbound activity in the warehouse management system
- Flag documentation errors or system discrepancies to the Warehouse Manager before they leave the building
- Pull orders accurately from bin locations and confirm picks against order documents
- Return mis-picks, over-pulls, and damaged product to proper locations immediately
- Report recurring pick errors or bin location discrepancies to the Warehouse Manager for root cause review
- Treat every inventory discrepancy at the dock as a signal, not an inconvenience
- Operate pallet jacks, hand trucks, and shipping equipment safely in compliance with Shepherd standards
- Conduct pre-shift equipment checks and report maintenance needs before they become failures
- Keep the shipping area organized, labeled, and clear of hazards — aisles open, staging zones clean
- Maintain safety compliance at your workstation and alert leadership to unsafe conditions immediately
- Surface workflow friction, recurring errors, or staging inefficiencies to the Warehouse Manager
- Cross-train on receiving and warehouse floor functions to build team flexibility
- Support onboarding of new shipping team members by modeling accuracy standards and Shepherd values
Benefits
- Excellence in service, pricing, and products has been our mission since 1892.
- Exceptional customer service and extensive inventory.
- Partnering with industry leaders like Siemens and Eaton.
- Commitment to quality and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
