Warehouse Associate / Admin

The Universal Group•Township of Langley, BC

7d•Onsite

About The Position

The Universal Group, recognized as one of Canada's Best Managed companies in 2026, has exciting leadership opportunity within our Manufacturing team. As a Warehouse Associate/Admin you will be accountable for the accurate and efficient administration of warehouse operations. Approximately 70% of the role is focused on paperwork and documentation, receiving and shipping, dispatch coordination, and booking trucks with carriers. The remaining 30% supports warehouse organization, including putting away stock, general housekeeping, and occasional order picking. Strong attention to detail, organizational skills, and collaboration with the warehouse team to uphold company policies and safety standards are key aspects of this role.

Requirements

High school diploma or equivalent
Proven experience in administration
Proven experience with receiving, shipping, or dispatch administration in a warehouse environment
Proficiency with company warehouse management software, Microsoft Office, and general administrative systems, including receiving inventory into the system accurately
Basic familiarity with warehouse equipment (e.g. hand truck, pallet jack) and adherence to safety protocols
Comfortable with paper handling and documentation, with a high level of accuracy when receiving inventory
Strong communication skills, both written and verbal, required for calling customers to schedule pickups and coordinating with the team
Strong organizational skills
Proficiency in data organization and goal-oriented project management
Ensures Accountability: Holding self and others accountable to meet commitments
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications
Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Resourcefulness: Securing and deploying resources effectively and efficiently
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Decision Quality: Making good and timely decisions that keep the organization moving forward

Nice To Haves

forklift experience an asset

Responsibilities

Examines all ingoing and outgoing shipments to verify accuracy and condition.
Checks, verifies, and fills customer orders against packing slips and purchase orders.
Ensures that all customer orders are fulfilled to meet or exceed company standards prior to shipping.
Completes and files all shipping and receiving paperwork, including bills of lading, packing slips, and delivery documentation.
Books and schedules inbound and outbound trucks with carriers and transportation providers.
Calls customers to schedule and confirm pickup and delivery appointments, coordinating timing to ensure timely dispatch of shipments.
Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
Report maintenance or equipment problems to appropriate personnel.
Utilize software to track and update sales order availability.
Ensure accurate data entry and maintenance of records for orders, inventory, and shipments.
Review, evaluate, and implement new administrative procedures.
Prints, sorts, and arranges paperwork and documentation in an organized manner.
Put away received stock in designated locations promptly and accurately.
Maintain organized and clearly labeled storage areas to optimize warehouse space and workflow.
Regularly monitor and track inventory levels, coordinating with the procurement team to restock and replenish as needed.
Keeps warehouse clean and organized daily.
Assists with picking and filling customer orders as needed to support the order fulfillment process.
Performs quality checks on picked orders to ensure accuracy prior to shipping.