Warehouse Agent

Nippon Express USA•Atlanta, GA

2d•Onsite

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Requirements

Basic knowledge of routine warehouse practices and procedures
Expertise in both DC and CFS operations.
Ability to handle both office work and physical warehouse tasks.
Meticulous attention to detail and cost-conscious mindset.
Availability for Saturday shifts.

Responsibilities

Perform product functions, including picking, packing, shipping, receiving, etc. to meet company quality, safety, security, and productivity standards.
Provide comprehensive support for both DC and CFS operations, covering administrative tasks, warehouse duties, and staff training.
Handle documentation for Warehouse (277) and Trucking (27N).
Picking and packing for key accounts (KLA, Unimatec, etc.).
Execute and support CFS TC1 and 1C operations.
Train and supervise other temporary staff.
Manage daily office coordination for assigned accounts, primarily Abukuma and Unimatec, in accordance with customer requirements and internal procedures.
Receive, review, organize, and process inbound, outbound, inventory, and transportation-related documents.
Enter and maintain accurate operational data in approved company systems, customer portals, spreadsheets, and controlled logs.
Prepare and process assigned TC1 transactions using complete and approved source documentation; investigate or escalate missing and inconsistent information before completion.
Coordinate daily priorities with the DC Lead and floor team, including receiving, picking, packing, shipping, inventory activity, and special customer instructions.
Communicate professionally with customers and internal departments regarding order status, shipment status, document needs, inventory questions, and exceptions.
Maintain organized electronic and hard-copy records that provide traceability for completed transactions and customer billing support.
Identify shortages, overages, damages, inventory differences, documentation gaps, or process delays and report them promptly to the appropriate lead or manager.
Provide trained backup coverage for designated DC office functions and, after qualification, selected CFS office functions.
Support continuous-improvement activities involving standard work, KPI tracking, cross-training, document control, 5S, and error prevention.