WARDROBE ASST SHIFT MANAGER

Hollywood Casino Joliet•Joliet, IL

11d•$55,000 - $60,000•Onsite

About The Position

Responsible for managing the daily operations of assigned Wardrobe. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our team members. Ensures consistent, high quality service standards are maintained in designated areas of responsibility. Implements training programs that ensure high quality service. Provides adequate training and tools for team member success. Ensures that all wardrobe areas are kept clean and in proper condition. Ensures that the minimum level of labor is used to perform the required level of service without adversely impacting service standards. Interviews and hires new team members. Executes audits of supplies and inventory items, ensuring cost controls. Completes the required daily financial tools and reports. Communicates variances from established standards to the F&B Manager/Director. Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members. Enforces all appearance and uniform guidelines. Enforces all regulatory, internal controls, policies, and procedures. Reviews manifest and staffing levels to determine appropriate work assignments for the staff. Conducts a physical inventory of outlet supplies and requisitions replacement items as needed. Coaches and counsels all team members when needed to reinforce departmental and company policies and procedures. Maintains a well-informed shift by conducting daily shift meetings. Other duties as assigned.

Requirements

High School Diploma or equivalent
Knowledge of wardrobe operations and alterations
Must understand and speak the English language
Ability to analyze and evaluate Profit and Loss statements

Nice To Haves

2–3 years of supervisory experience

Responsibilities

Managing the daily operations of assigned Wardrobe.
Providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our team members.
Ensuring consistent, high quality service standards are maintained in designated areas of responsibility.
Implementing training programs that ensure high quality service.
Providing adequate training and tools for team member success.
Ensuring that all wardrobe areas are kept clean and in proper condition.
Ensuring that the minimum level of labor is used to perform the required level of service without adversely impacting service standards.
Interviewing and hiring new team members.
Executing audits of supplies and inventory items, ensuring cost controls.
Completing the required daily financial tools and reports.
Communicating variances from established standards to the F&B Manager/Director.
Ensuring that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
Enforcing all appearance and uniform guidelines.
Enforcing all regulatory, internal controls, policies, and procedures.
Reviewing manifest and staffing levels to determine appropriate work assignments for the staff.
Conducting a physical inventory of outlet supplies and requisitioning replacement items as needed.
Coaching and counseling all team members when needed to reinforce departmental and company policies and procedures.
Maintaining a well-informed shift by conducting daily shift meetings.
Performing other duties as assigned.