Ward Clerk

Extendicare•Waterloo, ON

19h•Onsite

About The Position

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.

Requirements

Basic clerical/administrative skills
Pleasant telephone manner with strong customer service skills
Excellent organizational and communication skills
Ability to deal with tight timelines
Experience with Microsoft office suite of applications
Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Nice To Haves

Health Care Aide certificate preferred

Responsibilities

To respond to incoming telephone lines and take and relay messages as required;
To greet visitors and directs them as appropriate;
To assist with resident information on lab requisitions;
To maintain or assist in maintenance of resident records /files;
To perform filing assignments for the DOC;
To assist with labeling of resident's belongings;
To prepare and post the nursing schedule under the direction of DOC;
To update and maintain the schedule daily, including calling staff;
To input changes to the staff schedules daily and present to DOC for approval;
To carry out various clerical duties and prepare reports or manuals as required;
To book ambulances and other transportation at the request of Registered staff;
To ensure resident satisfaction and continuous quality improvement initiatives are promoted;
To be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to promote it;
To work in a position of trust with vulnerable adults (residents);
To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare's Code of Conduct;
To complete all other tasks as assigned.