War Data Platform (WDP) Community Functional Lead, Manager

JS Perkins Consulting•Falls Church, VA

1d•$170,000 - $185,000•Hybrid

About The Position

J.S. Perkins Consulting is seeking a War Data Platform (WDP) Community Functional Lead, Manager to build, run, and lead the user community around a mission-critical Defense Health data modernization initiative. The program is building an enterprise data orchestration layer across a large, federated defense health data landscape. The work connects clinical, operational, financial, and readiness source systems to a modern enterprise data platform, then curates that raw data into governed, well-documented silver and gold data products that mission users can trust and reuse. The model is federated: data stays with its authoritative owners, and the orchestration layer makes it discoverable, interoperable, and consumable through catalogs, APIs, and a data product marketplace. This role is the front door to the platform. You will establish the community presence, stand up the governance and business processes that keep it running, and lead the team that mission users come to when they need something from the War Data Platform. This is not a ticket queue. You will define how requests get made, triaged, and answered, set the standard for onboarding, office hours, and training, and carry user feedback back to the pipeline and product teams so the data products keep improving. You will also manage the community team, represent it to Government stakeholders, and stay close enough to the platform to resolve substantive user questions yourself. Success looks like a user community that knows where to go, gets answers quickly, and trusts the platform enough to build on it.

Requirements

10 or more years of functional support, business analysis, community management, customer success, or data platform enablement experience
5 or more years establishing or materially improving a business process, support model, or governance workflow, not only operating one built by someone else
Significant hands-on experience with the War Data Platform. This means substantive use and support of the platform itself, not solely responding to tickets about it
Demonstrated experience leading a team or workstream, including managing direct reports, setting standards, and reviewing the work of others
Experience serving as a functional point of contact for a user community, including intake, triage, and resolution of substantive requests
Working knowledge of SQL, sufficient to investigate a user question about a dataset before escalating it and to review the analysis of team members
Familiarity with modern data platforms such as Databricks and with curated data layer concepts, sufficient to hold a credible conversation with both engineers and mission users
Experience producing and reviewing clear user-facing written material such as documentation, training content, guides, and community communications
Demonstrated ability to facilitate meetings, training, and working sessions for mixed technical and non-technical audiences, including senior Government stakeholders
Highly approachable and energized by frequent stakeholder interaction, with the ability to build rapport quickly across a large and varied user community
Ability to manage a high volume of concurrent requests and competing priorities, navigate ambiguity, and drive work to resolution without close supervision
Bachelor's degree in Health Informatics, Information Systems, Business, Analytics, Public Health, Communications, or a related field
U.S. citizenship, and the ability to obtain and maintain a DoW Secret clearance

Nice To Haves

Active DoW Secret clearance or higher at time of application
Master's degree in a related field is strongly preferred
Experience supporting defense health, federal health, or VA data environments
Experience with Advana, Palantir Foundry, or similar DoW data environments
Experience with data governance artifacts and roles such as data stewardship, authoritative data sources, data cards, or metadata catalogs
Familiarity with health data standards and domains such as HL7 or FHIR, ICD-10, CPT, or claims and encounter data
Experience running a knowledge base, community forum, or self-service support model at enterprise scale
Familiarity with Jira, Confluence, ServiceNow, GitLab, or comparable intake and documentation tooling
Experience building or validating dashboards and reports in Power BI, Tableau, Qlik, or similar tools
Experience handling PHI and PII under HIPAA in a regulated environment

Responsibilities

Lead and manage the WDP community team, including direct reports, by setting priorities, assigning work, conducting performance reviews, and supporting professional growth
Establish and grow the WDP community presence, including the community space, communication channels, and the operating rhythm that keeps users engaged
Design, implement, and own the governance and business processes behind community operations, including request intake, triage, prioritization, routing, escalation, and closure
Set and enforce standards for community operations, including response and resolution expectations, user-facing documentation, knowledge base content, and training material
Serve as the senior functional point of contact for mission user requests, inquiries, and data product questions across clinical, operational, financial, and readiness domains, and handle the most complex or sensitive escalations
Oversee onboarding of new users and organizations to the platform, including access workflows, orientation, and first-use support
Direct the development and maintenance of user-facing documentation, knowledge base articles, quick-start guides, and training material
Plan and lead office hours, demonstrations, working sessions, and training events for a large and varied user population
Promote discovery and adoption of governed data products through the enterprise data catalog and the data product marketplace
Capture, structure, and route user feedback, feature requests, and data gaps to the pipeline and product teams, with recommended priority
Track and report community health metrics, including request volume, response and resolution time, adoption, and recurring pain points, and present them to Government and JSPC leadership
Represent the community team in Government data governance forums, partnering with data domain owners, data stewards, and IT data custodians on definitions, access questions, and communications to the user base
Coordinate with the technical support counterpart on the Community Space team so functional and technical requests are handled consistently
Mentor community team members on functional support technique, documentation quality, stakeholder engagement, and hands-on data skills
Escalate systemic issues early, with a recommended path forward rather than a problem statement