Walmart Specialist

Scandinavian Building Services•Newmarket, ON

3d•Hybrid

About The Position

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Account Specialist in Newmarket for a 1 year contract to the Scandi Family! This is a 1 year contract. You will be taking care of a specific client portfolio of 8 sites. Travel will include Keswick, Alliston, Bradford, Newmarket, Orangeville and Bolton. Business hours are Monday to Friday 8am - 4:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.

Requirements

Minimum 3-5 years management experience
Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications
Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
Excellent critical thinking and problem-solving skills
General understanding of financial principles, including budgeting and profitability
Strong delegation skills with the ability to motivate and resolve employee issues
Must be able to work under pressure with a sense of urgency
Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
Valid drivers license in good standing

Responsibilities

Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI’s to ensure they are met or exceeded
Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis