Walk-in Services Intern (Summer 2026)

International Rescue Committee • Silver Spring, MD

12d • Onsite

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. SCOPE OF WORK The Walk-In Services team is the first point of contact for the nearly 2,000 new walk-in clients who visit the IRC in Silver Spring each year. The team works directly with humanitarian immigrants of varying statuses resettling in the DC Metro area to ensure that they have timely access to both internal and external programming and benefits. This service opportunity will be trained and supervised by an Intake Specialist or the Intake Coordinator.

Requirements

• Current undergraduate, graduate student or less than 12 months out of school.
• Minimum 24 hours per week, three-month commitment and three full working days per week.
• Proficient digital literacy skills (e.g., MS Excel, Outlook, and Word) and the ability to learn new software and tasks.
• Organized and attentive to detail.
• Ability to work independently and multi-task.
• Strong verbal and written communication skills.
• Interest in working with humanitarian immigrants
• Knowledge of or interest in learning about public benefits and other community resources.
• Ability to work in-person at the Silver Spring office and at a minimum of 15 hours per week is required.
• Summer 2026 interns are expected to begin their internship term by attending an in-person intern orientation on June 1st, 2026 from 9:15AM-3:30PM.

Nice To Haves

• Fluency in French, Spanish, Amharic or other languages spoken by the client base is a plus.

Responsibilities

• Conduct in-person screenings to assess clients for their eligibility for referral to internal IRC programming, including casework, employment, and immigration services & for external public benefits and resources.
• Complete program enrollment forms with clients to inform them of their rights and responsibilities & ensure all required client documentation is scanned and electronically on file.
• Assist clients with applying for eligible public benefits, including cash assistance and medical insurance.
• Conduct follow-up calls with new potential clients inquiring about IRC services, including providing them with walk-in day information, rescheduling, and responding to general inquiries.
• Assist the team with scheduling contract interpreters for appointments.
• Regularly track service provision through electronic data entry and organize required client documentation.
• Other duties as assigned by the Walk-In Services team.

Benefits

• We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed