Jack's Waitstaff - Traverse City Area (PT)

Grand Traverse Resort and Spa•Acme, MI

5d•Hybrid

About The Position

Strive to exceed guest expectations while serving drinks and meals in a dining establishment. This role requires providing quality products, excellent service, and a friendly atmosphere for all guests. The position involves operating the MICROS Computer System, performing opening and closing procedures, taking orders, serving food and beverages, presenting checks, and clearing tables. Maintaining consistency in room setup and cleanliness, stocking supplies, and adhering to proper sanitation and safety procedures are also key aspects of this role. The employee is expected to attend meetings, complete safety trainings, maintain open communication with management, and follow all company policies and procedures, including environmental practices.

Requirements

Must be 18 years of age, as required by law
Must have a High School Diploma or equivalent
Must have previous serving experience
TIPS certified or obtained within 90 days of employment
Must have previous restaurant experience with knowledge of wines/alcohol
Must have an understanding of full service environment
Above average knowledge of food and beverage service, product, and sales technique
Must have a sense for time and urgency and be able to complete tasks and projects in a timely manner
Must have excellent customer service and communication skills
Must be highly motivated with a positive attitude and have the ability to multi-task
Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service
Must be willing and able to work in a fast-paced typical restaurant or kitchen environment
Must follow all safety policies, procedures and standards as set by OSHA and the Health Department
Must be able to work flexible hours including days, evenings, weekends and holidays.
Native American Preference will apply.
Must be able to pass a background investigation and drug screen as a condition of employment.

Responsibilities

Provide quality products, excellent service and a friendly atmosphere for all guests
Operate MICROS Computer System
Perform opening and closing procedures of Restaurant
Take orders and serve all food and beverage to guests, describing any applicable specials
Present check and explain available payment methods and discounts
Clear and clean tables and assist busser
Maintain consistency in the room set up and cleanliness
Stock necessary supplies and set-ups
Maintain proper sanitation, safety procedures, and cleanliness in work areas
Attend all meetings and complete online safety trainings
Maintain open line of communication with supervisor and upper management
Complete all assignments requested of you
Follow all policies and procedures outlined by manager and employee handbook
Must understand and abide by environmental practices of the resort
Other duties as assigned