Waitstaff - Taste

The Westin Resort Guam • Tumon, GU

8d • Onsite

About The Position

Responsible for positive experience of guests by courteously greeting guests, seating guests, answering telephones, taking orders, and handling all cash/credit transactions.

Requirements

• Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
• Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations.
• Ability to answer phones quickly, clearly and professionally.
• Ability to maintain staff and guest confidentiality at all times.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Ability to operate computerized order system.
• Must be able to understand and comply with safety precautions in use of chemicals.
• Must be able to apply common sense understanding to follow instructions, to make decisions with minimal supervision and to prioritize tasks in order to maintain service standards.
• Must be able to convey positive image of self and hotel.
• Requires good communication skills, both verbal and written.
• Knowledge and ability to set up and disassemble linens, tables, china, flat, and glass wares to conform to hotel standards.
• Must be able to obtain and maintain a health certificate during employment
• Must be able to obtain and maintain an ABC license during employment

Nice To Haves

• Minimum one year of customer service experience within the hotel/leisure/retail sector preferred
• Ability to converse in two or more languages preferred

Responsibilities

• Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
• Attend to guest’s request or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.
• Assist in taking reservations and seating guests when necessary.
• Interact in a courteous and professional manner with all guests, staff and community members.
• Respond in a courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Complete assigned side work including but not limited to folding napkins, cleaning and filling salt, pepper and sugar, polishing silver and glassware before service.
• Maintain and monitor freshness of products served including, but not limited to butter, milk and coffee.
• Accept and record orders. Assist guest with any questions regarding food preparation and beverage service.
• Present food and beverages to guests in the manner prescribed by hotel standards.
• Ensure all tables and chairs are in good repair and arranged properly for specific function.
• Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any problems.
• Ensure tables are set to specific standards.
• Utilize computer to record, update and place order, generate and close check.
• Present accurate check for payment when requested or at end of meal. Accept payment for services rendered and input payment into computer.
• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of work shift including but not limited to replenishing silverware and linen.
• Transport dirty dishes to dishwasher area when necessary.
• Other duties may be assigned as needed.
• Attending training sessions set out by the Westin Resort to ensure continued personal development.

Benefits

• Employees may be required to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled training sessions and meetings are required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED