Waithelp

Marriott•Honolulu, HI

5h•$16 - $17

About The Position

Serve food and alcoholic beverages to guests, set tables according to event type and service standards, answer menu questions, and coordinate with the kitchen about menu questions, wait times, order re-cooks, product availability, dietary requirements, allergies, and special requests. Enter orders in the MICROS system, check with guests about their satisfaction, maintain clean work areas and service items, complete closing duties, present accurate checks, and process payments. Follow company, safety, and security policies; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications. Maintain a clean, professional appearance and protect confidential information and company property. Welcome guests, anticipate and address service needs, communicate professionally, and build positive relationships with coworkers while supporting team goals and quality standards. Perform other reasonable duties as requested by supervisors. The role requires reading and visually verifying information; standing, sitting, or walking for extended periods or an entire shift; handling objects of varying size and weight; and moving across uneven or slippery surfaces, stairs, and service ramps. Physical tasks include lifting up to 25 pounds without assistance and over 50 pounds with assistance, as well as reaching, bending, twisting, pulling, stooping, grasping, and manipulating objects.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to lift, carry, move, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to perform physical tasks including grasping and manipulating objects, moving over uneven or slippery surfaces and stairs or ramps, and reaching, bending, twisting, pulling, and stooping.
No supervisory experience is required.
No license or certification is required.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to the type of event and service standards.
Answer questions about menu selections and communicate with the kitchen about menu questions, wait times, re-cooked orders, and product availability.
Communicate guests’ additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system when orders are placed.
Check with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, glassware, and other service items throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present accurate checks to guests and process payments.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and maintain positive working relationships with coworkers.
Support team goals, listen and respond appropriately to coworkers’ concerns, and meet quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.