Waiter/Waitress

Puttery•New York, NY

4d•Onsite

About The Position

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social. We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate. Job Purpose The Server plays a key role in creating memorable guest experiences by delivering attentive, professional, and engaging food and beverage service. Servers are responsible for providing accurate order execution, offering thoughtful menu recommendations, and maintaining strong knowledge of all food, beverage, and venue offerings. This role requires a strong sense of hospitality, attention to detail, and the ability to multitask in a fast-paced environment while maintaining the highest standards of service and professionalism.

Requirements

Must be 21 years of age or older
Previous restaurant serving experience preferred, particularly in high-volume or upscale environments
Strong communication and interpersonal skills with a focus on hospitality
Ability to multitask and remain organized in a fast-paced environment
Basic math skills and the ability to handle cash and payment transactions accurately
Basic reading, writing, and computer skills
Familiarity with POS systems and restaurant service standards preferred
Professional appearance, reliability, and strong attention to detail
Ability to work effectively within a team environment
High school diploma or equivalent preferred

Responsibilities

Provide warm, attentive service to all guests and create an engaging dining experience
Welcome guests within two minutes of seating and check back within two minutes after delivering food or beverages
Demonstrate strong knowledge of all menu items including food, liquor, wine, beer, and non-alcoholic beverages
Make recommendations and actively sell menu items to enhance the guest experience
Accurately enter orders into the point-of-sale system and process various forms of payment correctly
Maintain complete knowledge of service procedures, food and beverage offerings, and operational standards
Successfully pass required training and testing related to service standards, alcohol awareness, food safety, and POS systems before working independent shifts
Serve multiple tables efficiently, typically managing 15–25 guests at a time
Maintain assigned side work and support the cleanliness and organization of the restaurant and service areas
Work collaboratively with bar, kitchen, and support staff to ensure smooth operations and timely service
Verify guest identification to ensure legal drinking age and follow all alcohol service regulations
Monitor alcohol consumption and refuse service in a professional and responsible manner when necessary
Maintain professional appearance and adhere to grooming and uniform standards
Follow all health department guidelines, sanitation procedures, and workplace safety practices
Perform additional duties as directed by management, training materials, or operational checklists