Wait Staff

Riddle's Group•Dubuque, IA

3d•Onsite

About The Position

A Tony Roma’s Server is the primary provider of GO! Service to our guests throughout their dining experience. The Server takes guests’ food and beverage orders, enters and transmits those orders to the kitchen, delivers meals, checks back with guests to ensure satisfaction, and processes payments. The Server is also responsible for maintaining a clean, safe, and sanitary environment within their station, as well as assisting with stocking and preparing the restaurant to meet guest needs.

Requirements

Servers must be well-groomed and neatly dressed in the appropriate uniform throughout their shift.
Servers must be able to perform the following physical activities for up to eight hours per shift: 35% Standing, 25% Walking, 25% Carrying, 5% Lifting, 5% Reaching, 5% Cleaning
Servers must be able to lift and carry food plates and beverage trays weighing up to 10 pounds.
Servers must lift and carry stacks of soiled plates, glassware, and supplies weighing up to 10 pounds, and racks of clean glassware weighing up to 30 pounds.
Servers primarily work in a climate-controlled dining room but will regularly move between the dining area, kitchen, and dish area, which may involve exposure to heat and humidity.
If assigned to outdoor patio service, servers may also be exposed to varying weather conditions.
The position requires the use of various cleaning solutions.
Servers interact frequently with guests and team members and may encounter stressful or challenging situations that must be handled in a pleasant and professional manner.
Servers are expected to work effectively with limited supervision.

Responsibilities

Prepare the restaurant and assigned station for guests
Greet seated guests promptly and professionally
Answer questions and make recommendations regarding menu items and beverages
Accurately record guest orders
Enter orders through the POS system
Prepare side items and complete soup and salad orders as needed
Deliver beverages from the service bar and food from the kitchen
Respond to guest requests and anticipate guest needs throughout the meal
Address guest comments, complaints, or questions professionally
Clear tables of soiled plates, trash, and empty glasses
Present guest checks and process payments
Offer a friendly farewell to departing guests
Comply with all applicable laws regarding the sale and service of alcoholic beverages
Follow all health, safety, sanitation, and security procedures
Assist guests throughout the restaurant and help in other stations when needed
Perform additional duties related to guest service as assigned by a supervisor