Wait Staff - Server

Aramark • Ottawa, ON

2d • Onsite

About The Position

Serving others prepares you to lead others. As a Server on our team, you’ll master the art of creating an awesome customer experience. You’ll be responsible for taking orders, serving food and drinks, and making unforgettable memories with guests. Our Servers love to keep our guests satisfied and are problem-solvers at heart. By focusing on ways to better the customer experience, you’ll be able to refine your leadership skills and open new doors for your career. Start your journey with us and pursue what matters to you. This is a front-line position responsible for providing outstanding food and beverage service to our high-end clientele in Club Bell at Canadian Tire Centre. Reporting directly to the Club Bell Manager the Server works with the team to create memorable experiences for our guests.

Requirements

• Ideal candidate has a flexible schedule to work daytime, evenings, weekends, some mornings, and holidays for all Ottawa Senators & Ottawa Charge Hockey games and other events as required
• 2-3 years previous server experience in a fast-paced, high-energy, VIP elevated environment is required
• Must read, write, and understand verbal instructions in English.
• Must possess excellent Guest Service Skills interacting with VIP Clientele
• High attention to detail
• Maintain emotional control under stress
• Must possess strong organizational and communication skills
• Enjoys working in a lively, fast-paced environment
• Well-groomed and professional attire (follow Aramark standards for uniform and grooming)
• Be available to assist with occasional morning, night, and weekend events for additional catering events as they arise.
• Must hold Smart Serve Certification

Nice To Haves

• Bilingualism in French is an asset.
• Knowledge of Food and Beverage preparation and presentation for VIP setups is an asset

Responsibilities

• Manage assigned section to ensure individual and team performance meets objectives and client expectations. This could include in-seat service with Luxe Seats, Loges or Suites within the club.
• Perform opening and closing duties as directed by the manager or event day lead.
• Able to work under pressure with a calm demeanor in an often-loud kitchen and arena environment
• Efficiently take beverage orders from guests and ensure deliveries are made promptly
• Keep Suites organized and clean if assigned to these locations
• Become educated with all menu items and able to assist guests with questions pertaining to food allergies and sensitivities
• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Demonstrate excellent and professional customer service using Aramark standard service model.
• Ensure the completion and maintenance of all inventories and sales consolidation.
• Adopt and adhere to all Aramark processes and procedures.
• Maintain a safe and healthy environment for customers. Comply with all applicable policies and regulations.
• Perform other duties as assigned.
• Assist within the Premium Department for banquets and special catered functions when required
• Maintain a sanitary department following health & safety codes and regulations.
• Ensure that food items are stored in a safe, organized, and hazard-free environment.
• Maintain a safe and hazard-free working environment and work with Manager and Leads to address any safety concerns
• Ensure all food/safety temperature logs are completed with appropriate corrective action, as necessary

Benefits

• Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
• We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
• We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
• We believe a career should develop your talents, fuel your passions, and empower your professional growth.
• So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed