Wagering Ambassador (Casual Contract)

Woodbine Entertainment•Etobicoke, ON

56d•$23

About The Position

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe. THIS IS A CASUAL FIXED TERM CONTRACT POSITION Job Summary: The goal of this position is to introduce new customers to wagering through hand held automated betting technology and assist them by providing friendly, knowledgeable hands on support and exceptional service, by educating them and accurately placing wagers. The goal is to create loyal customers by enhancing the Guest Experience at Woodbine. This position will allow us the opportunity to engage customers about Events, wagering promotions and products while being proactive and making it simple and fun for them to wager.

Requirements

Strong customer service and troubleshooting skills
Experience with Amtote equipment
Able to generate excitement about Racing
Able to effectively communicate verbally
Able to work well under pressure
Advanced cash handling skills, and basic arithmetic skills to conduct cash transactions
Able to deal with people sensitively, tactfully, diplomatically, and professionally always
Professional appearance and manners
Strong work ethic and positive team attitude
Able to listen effectively to benefit the customer
Must enjoy working with people
Must have a friendly, pleasant and approachable manner
Must be able to read customers and possess the ability to adjust their approach to the customer accordingly

Responsibilities

Provide courteous, proactive and efficient service by greeting customers and engaging them to wager.
Selling and cashing of tickets.
Respond to inquiries about but not limited to wagering, may also include Marketing initiatives, promotions and upcoming Events.
How to use self-serve machines, promote HPI account wagering, HPI light cards.
Proactively walk around crowds of customers, new and existing, approach dining room tables to discuss race related topics/issues, and provide assistance, education and encouragement to the customers on how to place a wager. Such communication to be offered on the appropriate education level of the customer whether the customer is new to the game existing customers.
Cash and sell tickets on AM Tote Terminals.
Assist customers who appear confused or require assistance; for example, reading a program, understanding a Wagering promotion or how to find their way around the building.
Actively participate in WEG promotions.
Be knowledgeable about Events and promotions happening around the facility and assist customers on how they can participate in such events.
Count and balance cash after each race or when determined threshold has been accumulated when in public areas.
Deposit and drop money in safe or deposit to recycler