In-Person - VXP Operations Specialist I - Rio Rancho, NM
About The Position
The VXP Operations Specialist II provides high-quality, member-centered service through phone, chat, and email channels. This role handles inquiries and transactions, resolves issues, educates members on credit union products and digital banking tools, and ensures compliance with regulatory and security standards. The ideal candidate is empathic, detail-oriented, and comfortable navigating multiple systems in a fast-paced environment. Join Our Team at Del Norte Credit Union! We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.
Requirements
- One to Three years of similar or related experience.
- Experience in multi-tasking, strong attention to detail, cross selling, and problem resolution while providing excellent customer/member service.
- High school education or GED.
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
- Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Nice To Haves
- Spanish Speaking Incentive
Responsibilities
- Respond to member inquiries via phone, chat, and email regarding accounts, loans, and digital banking services.
- Provide real-time teller support through Interactive Teller Machines (ITMs) via video assistance.
- Process routine transactions accurately, including transfers, deposits, payments, and account updates.
- Troubleshoot online and mobile banking issues, including password resets and navigation support.
- Identify member needs and direct calls or requests to appropriate departments when necessary.
- Investigate and resolve member concerns promptly, escalating complex issues as needed.
- Verify member identity and ensure strict adherence to security protocols and regulatory requirements.
- Educate members on products and services, making referrals to support financial needs.
- Promote digital banking tools and financial wellness resources to enhance the member experience.
- Document all interactions accurately and meet performance standards for service quality, productivity, and compliance.
Benefits
- Medical, Dental and Vision insurance. Available the first of the month following date of hire.
- 401(k) - Traditional or Roth
- Paid Time Off
- Eleven paid holidays/year
- Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
- Wellness Reimbursement Plan
- Educational Reimbursement Program and Development Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
