Vulnerable Populations Manager or Director

Blue Ridge Community Health Services•Hendersonville, NC

43d

About The Position

Blue Ridge Health is seeking a Vulnerable Populations Manager or a Director of Vulnerable Populations to join our team. The position offered varies based on Education and Experience requirements. At Blue Ridge Health, our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Requirements

Vulnerable Populations Manager: Minimum 2 years’ previous supervisory experience required
Vulnerable Populations Manager: Education: Bachelors Degree in Public Health or Health Care Administration or related field, required.
Director of Vulnerable Populations: Minimum 3 years’ previous supervisory experience required; 5+ years’ experience preferred.
Director of Vulnerable Populations: Education: Masters in Public Health or Health Care Administration or related field, required.
Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

Nice To Haves

Experience working in an outpatient practice in a supervisory capacity, preferred (for both Manager and Director)
Clinical licensure or certification in applicable field preferred (for both Manager and Director)

Responsibilities

Responsible for the development, oversight, and effectiveness of administrative duties and clerical functions in order to streamline and support the day-to-day operations of the Outreach Department, Vulnerable Populations Health Clinic, and Patient Navigators.
Provides administrative direction and coordination of current and long-range policies, procedures and programs of the practice and/or service line(s).
Oversight of schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care, outreach services, and provide conformance with quality performance standards for efficient clinical service.
Works with clinic/practice provider teams to resolve patient flow problems as they occur.
Reviews all patient and customer complaints related to Vulnerable Populations teams and works with Chief Operations Officer/Director of Practice Operations to resolve complaints and clinic issues, as they occur. Involves others in complaint resolution, as needed.
Participates in providing direct services to patients or at outreach events when necessary.
Responsible for oversight human resources management of Outreach Staff and Clinic Support Staff (may include Clinical Support Staff, site coordinators, patient navigators, Community Health workers, Patient Access Representatives).
Responsible for oversight of financial budgets, targets, measures of all assigned departments and clinic locations.
Responsible for developing and coordinating programs and systems that address social determinants of health for vulnerable patient populations.
Responsible for ensuring compliance with BRH Quality Assurance, Compliance and Risk Management programs.