Vulnerability Remediation Coordinator

SMART TECH SKILLS LLC • Austin, TX

3d • Remote

About The Position

The Network Security Analyst (Vulnerability Remediation Coordinator) supports enterprise vulnerability management by coordinating remediation activities across server platforms. This role focuses on tracking, facilitating, and reporting remediation efforts while working closely with security, infrastructure, and change management teams—not performing hands-on patching.

Requirements

• 3+ years of experience coordinating vulnerability remediation
• Hands-on experience with ServiceNow (Change Mgmt, IT Remediation Workspace)
• Strong understanding of ITIL change management and CAB processes
• Knowledge of server platforms (Windows, Linux, Citrix)
• Strong organizational and multitasking skills
• Strong communication skills for cross-team coordination

Nice To Haves

• Experience in government or regulated environments
• Familiarity with CSOC and enterprise vulnerability workflows
• Experience handling emergency/out-of-cycle remediation
• Exposure to audit, compliance, and security reporting

Responsibilities

• Manage and track vulnerability remediation tasks using ServiceNow
• Coordinate resolution of high-risk or out-of-cycle vulnerabilities
• Act as liaison between Security, Server Ops, and other teams
• Ensure timely remediation aligned with risk priorities
• Create and manage remediation tasks, change requests, and configuration items
• Document remediation plans, validation, and rollback procedures
• Ensure compliance with process standards and audit requirements
• Prepare and present change requests to CAB
• Communicate risk, scope, remediation approach, and validation plans
• Coordinate approvals, scheduling, and execution of changes
• Support remediation across Windows, Linux (RHEL), and Citrix platforms
• Work with SMEs to understand remediation strategies and constraints
• Ensure consistent tracking across multiple environments
• Maintain status of vulnerabilities, changes, and remediation progress
• Support audit and compliance reporting
• Identify process improvements and reduce remediation delays

Benefits

• Competitive salary
• Flexible work from home options available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed