VTS Property Specialist II

State of North Carolina•Wake County Wake, NC

4d•Hybrid

About The Position

The North Carolina Department of Revenue is currently hiring for a VTS Property Specialist II position. This position does have the ability to telework. The primary purpose of this position is to support the administration and operation of the statewide vehicle tax system, (VTS) Tag & Tax. This position will assist in the administration, maintenance and support of the statewide vehicle tax system, to ensure accurate processing and customer service to all stakeholders. This involves coordination of all stakeholders which include multiple state agencies (NCDOR, NCDOT, NCDMV, NCID, and NCDIT), all 100 NC counties, license plate agencies, software vendor, and vehicle valuation provider and most importantly the citizens of NC for the nine million vehicles renewed annually. The VTS Property Specialist II will assist in the communication between stakeholders, reconciliation issues, all technical issues with hardware and software related to the vehicle tax system. This position will review and monitor error reports, fixes, upgrades and enhancements. The VTS Property Specialist II will work with the VTS staff as part of the VTS liaison to review and monitor requests for enhancements and changes to the system. This position will assist in projects to coordinate with the counties, and programmers from the vendor and all state agencies impacted by changes. Other responsibilities will include monitoring data provided by vendor for vehicle valuation, provide training for new user’s and all updates and enhancements to the system. This position will work on the VTS user manual as needed. This position will assist in the development of a training workshops for other stakeholders such as the STARS Helpdesk staff, call center and License plate agency training. The VTS Property Specialist II will report to the Personal Property Division manager and provide data to assist with budgeting, all procurement request (purchase, RFI, RFP, etc.), information for the Change Control Board agenda and any other data as requested or required.

Requirements

Ability to communicate comprehensive information on matters of a complex nature in a concise manner.
Ability to investigate tax compliance issues of a substantial variety and complexity.
Ability to communicate and resolve technical and controversial tax matters with professional judgment utilizing knowledge and skills as needed.
Knowledge of VTS System and DMV STARS system.
Knowledge or experience with NC DMV Statutes and requirements and NC Property Tax Laws, specifically in regard to registered motor vehicles.
Bachelor’s degree from an appropriately accredited institution, preferably with a major in Business/Public Administration, Economics, Accounting or related field and four years of experience in real and personal property appraisal work, preferably in property tax administration at the county level; or an equivalent combination of education and experience.

Nice To Haves

Experience in property tax administration at the county level.

Responsibilities

Assist in the administration, maintenance and support of the statewide vehicle tax system.
Ensure accurate processing and customer service to all stakeholders.
Coordinate with multiple state agencies, 100 NC counties, license plate agencies, software vendor, and vehicle valuation provider.
Assist in communication between stakeholders, reconciliation issues, and technical issues with hardware and software related to the vehicle tax system.
Review and monitor error reports, fixes, upgrades and enhancements.
Work with VTS staff to review and monitor requests for enhancements and changes to the system.
Assist in projects to coordinate with counties, programmers from the vendor, and all state agencies impacted by changes.
Monitor data provided by vendor for vehicle valuation.
Provide training for new users and all updates and enhancements to the system.
Work on the VTS user manual as needed.
Assist in the development of training workshops for stakeholders such as STARS Helpdesk staff, call center, and License plate agency training.
Report to the Personal Property Division manager and provide data to assist with budgeting, procurement requests, information for the Change Control Board agenda, and any other requested data.

Benefits

Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K and 457 plans
Eligibility for the Public Service Loan Forgiveness Program