VTC Technician

BUSINESS ENABLED ACQUISITIONandTECHNOLOGY Inc•Columbus, OH

2d•Onsite

About The Position

BEAT is seeking a motivated VTC Technician to support critical communications and collaboration services. The successful candidate will have experience with video teleconferencing technologies, strong customer service skills, and a background supporting government or DoD environments. This position requires on-site support and close collaboration with end users and technical teams.

Requirements

Experience with video teleconferencing technologies
Strong customer service skills
Background supporting government or DoD environments
CCNA certification
CompTIA Security+ certification
Top Secret clearance

Responsibilities

Serve as the Video Teleconference (VTC) Lead, providing day-to-day guidance and support to VTC Administrators.
Oversee VTC operations and ensure timely resolution of service issues and customer requests.
Act as the primary point of contact for SBC/CUBE and E911 operational support and issue coordination.
Monitor system performance, validate troubleshooting efforts, and ensure issues are properly documented and escalated when needed.
Coordinate with engineering teams to support maintenance, testing, and service improvements.
Review operational activities to ensure compliance with established procedures and security requirements.
Maintain system health, service availability, and operational readiness across VTC environments.
Prepare operational reports, track performance metrics, and maintain accurate documentation.
Support audits, policy compliance efforts, and quality assurance initiatives.
Provide on-the-job training, mentorship, and technical guidance to junior VTC personnel.
Enforce standard operating procedures (SOPs) and support change management activities.
Serve as the decision-maker for VTC services and customer support activities.