VTC Technician

General Dynamics Information Technology•Los Alamos, NM

10d•$40 - $55•Onsite

About The Position

Transform technology into opportunity as a Video Teleconferencing (VTC) Tech with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiators. As VTC Tech you will help ensure today is safe and tomorrow is smarter. Our work depends on VTC Tech joining our team to evolve and maintain network infrastructure for the Department of Energy, National Nuclear Security Administration.

Requirements

8+ years of related experience
Associate's Degree (Substitutions will be based on additional years of experience)
System Administration, Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving
DOE Q or TS security clearance
Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving skills
US Citizenship Required

Nice To Haves

Mentoring junior technicians
Maintaining government asset inventory
Performing user training

Responsibilities

Daily management of MS Teams based VTC and Conference Room systems
Resolve problems and configure rooms to meet requirements for scheduled conferences.
Operate and troubleshoot VTC and conference room equipment, initiating trouble tickets for external support when needed.
Perform routine performance testing to ensure VTC equipment operates at optimal performance and capacity.
Support the installation of new or upgrades of existing VTC systems
Serve as a Tier 2+ technician, handling uncommon incidents or requests outside the standard scope.
Support VTC and Presentation Conferences, verifying functionality, assisting with setup, and troubleshooting during conferences.
Perform spot checks of equipment to verify functionality on a scheduled basis.
Troubleshoot Codec hardware, network, VLAN, software configurations, and inter-device connections.
Respond to and resolve trouble tickets within the required Service Level Agreement (SLA).
Provide user training and mentor junior VTC technicians.
Maintain an accurate and complete government asset inventory.
Other duties as assigned.
Ensure compliance with command training and employment requirements in accordance with all established policies and guidelines.
Complete orientation and competency verification programs in line with departmental guidelines.
Participate in functions and meetings as assigned, providing relevant and timely information to assist with decision-making and process improvement.
Engage in customer service initiatives and training when required.
Assist with the orientation, training, and performance evaluation of newly assigned personnel as appropriate.

Benefits

Medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance