SITEC - VTC Technician - Little Creek, VA

Peraton•Virginia Beach, VA

4d•Onsite

About The Position

Peraton requires VTC Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This role is in Little Creek, VA. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. The AV/VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. VTC schedulers must have expertise in scheduling VTC sessions in VTC bridges, hands-on experience with debugging the interoperation of VTC bridges and end points, as well as experience setting up, maintaining and troubleshooting AV equipment (displays, microphones, sound boards etc.).

Requirements

BS + 8 years of experience OR MS + 6 years of experience OR PHD with 3 years of experience OR HS with 12 years of experience OR AA with 10 years of experience
A DoD security clearance at the TS/SCI level is required.
2 year experience supporting and troubleshooting VTCs in Government environnment, as well as troubleshooting and fixing VTC hardware and software (e.g., Cisco, Polycom, ViPers, and secure phones).
Ability to follow procedures under stressful conditions.
Ability to work closely with senior professionals.

Responsibilities

Install, configure, manage, maintain, operate, and defend common area VTC equipment, including day-to-day setup, scheduling, and monitoring
Schedule, coordinate, and administer multiple simultaneous VTC sessions
Provide dedicated support to VTCs attended by Very Important Persons (VIPs)
Recommend upgrades to VTC systems
Provide version control and provisioning via a Telepresence Management Suite (TMS) for VTC CODECs
Install flat panel displays, room based VTC endpoints, projectors, and A/V equipment
Resolve issues down to the equipment level (black box)
Manage, maintain, and post a daily MSL and shift change procedures
Schedule, configure, and connect users to DISA GVS and DVS conferences
Train designated personnel on the operation of VTC equipment