VR Front Desk Associate (Program Associate III)

State of Nebraska • Lincoln, NE

14d • Onsite

About The Position

If you get gratification from helping others and providing a welcoming first impression, join us as a VR Program Associate! In this role, you’ll play a key part in our daily operations, offering exceptional customer service to clients and providing valuable support to VR Specialists across various tasks. This is a part-time, on-site position focused on greeting visitors to our office. The schedule is Monday through Friday, from 1:00 PM to 5:00 PM. If you're excited to make a positive impact in a collaborative, team-driven environment, we’d love to have you on board! The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions. Office Location: This position is assigned to our office located at 84th & O St, Lincoln, NE. Pay Grade 3: $19.939/hour This rate is based upon available budget funds; any offer will be made at this rate.

Requirements

• High school diploma or equivalent and two years of experience related to the essential functions of the position.
• Any equivalent education and/or work experience may be substituted in order to meet the minimum qualifications of the position.

Nice To Haves

• Experience with persons with disabilities, providing customer service.
• Experience using a client data system and keeping accurate records.

Responsibilities

• Performs receptionist duties, responds to basic questions about Vocational Rehabilitation, and schedules appointments for clients.
• Maintains electronic files, makes copies, routes information, and processes mail and postage.
• Operates and maintains office equipment, manages inventory, and orders and stocks equipment and supplies.
• Enters client information into the Nebraska VR data system (QE2) for intake, appointment set up, service provision, etc. Runs reports, and monitors and updates client employment milestones. Uploads client documents and enters task notes for all client interactions.
• Contacts medical providers, schools, and other organizations to request and collect necessary medical, school, public benefit, and financial information; and ensures receipt of requested information.
• Assists VR Specialists with client purchases.

Benefits

• Thirteen paid holidays per year
• Competitive benefits, paid time off, and retirement
• Generous employer contributions to health insurance with four plans and coverage levels to choose from
• Dental, vision, long and short-term disability, flex spending and health savings accounts, employee assistance program, employee discount program, and more!
• Generous vacation and sick leave earnings each year, plus a variety of other leave types
• 156% state-matched retirement (yes, that’s $1.56 for every dollar!) with a guaranteed 5% return
• $20,000 basic life insurance benefit at 50% of the monthly rate ($0.48 per month), with additional life insurance options

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED