VP Workplace Participant Engagement

Empower

2d • $187,000 - $271,150 • Hybrid

About The Position

The Vice President, Workplace Participant Engagement serves as the national enterprise leader responsible for overseeing an organization of 450+ licensed professionals, including Vice Presidents, Senior Directors, and large distributed teams of Retirement Plan Advisors and Counsellors. This role has enterprise accountability for the operations, supervision, compliance, and business enablement functions for Participant Engagement across Workplace, while partnering closely with Empower Personal Wealth to deliver a unified, industry-defining Enterprise Engagement Model aligned to the One Empower vision. This executive role defines and executes a multi-year strategy impacting firm growth, regulatory posture, and operating model evolution. The position owns material financial outcomes, including responsibility for driving over $50 million in direct annual enterprise revenue and indirectly influencing revenue through sales, client retention, and product expansion. Decisions made by this role have a direct impact on organizational efficiency, talent management, client satisfaction, regulatory risk, and long-term enterprise value.

Requirements

• Bachelor’s degree in business or a related discipline
• 15+ years of senior leadership experience in financial services, wealth management, retirement, or a related field
• Demonstrated experience in organizational design, including migrating teams and business units resulting from mergers and acquisitions
• Experience managing large organizations with full P&L responsibility and strong understanding of business economics
• Proven success partnering with executive leadership across multiple business lines to drive enterprise outcomes
• FINRA Series 6, 26, 63, and 65 registrations required
• FINRA fingerprinting required upon hire
• Ability to travel up to 50%

Nice To Haves

• Master’s degree preferred
• CFP® or comparable professional designation strongly preferred
• Strong strategic thinking, structured problem-solving, and financial acumen with the ability to connect participant engagement to enterprise revenue and margin impact
• Expertise in transformation leadership, organizational change, and modernizing operational models
• Demonstrated ability to elevate cross-functional collaboration and influence enterprise decision-making
• Strong understanding of revenue models, advisory economics, and participant behavior drivers
• Ability to motivate, develop, and retain high-performing leaders and teams in both in-person and remote environments
• Exceptional communication skills, executive presence, and ability to engage at all organizational levels, including C-suite clients and plan sponsors
• High adaptability, strong cultural leadership capability, and commitment to a growth mindset

Responsibilities

• Own the enterprise strategy for Participant Engagement, ensuring alignment with Empower’s Workplace and Wealth strategic objectives and overall revenue and profitability goals
• Partner closely with Workplace Executive Leadership and Wealth Executive Leadership to drive integrated participant strategies that expand engagement, accelerate wealth conversion, and increase enterprise financial performance
• Lead enterprise financial planning and oversight for Participant Engagement, including P&L inputs, budget development, forecasting, and cost optimization
• Establish and track revenue-impacting KPIs, including AUM growth, advisory adoption, financial planning engagement, and managed accounts utilization
• Shape enterprise operational models and evolve delivery channels (virtual, onsite, hybrid) to maximize reach, efficiency, and margin improvement
• Influence enterprise investment decisions and prioritization related to participant-facing technology, product innovation, digital experience, and generative AI enablement
• Partner with legal, supervision, oversight, and compliance teams to ensure a sustainable culture of regulatory compliance and risk mitigation
• Lead cross-functional collaboration across product, marketing, sales, technology, operations, legal, compliance, HR, Empower Personal Wealth, and Empower Advisory Group to advance participant engagement capabilities and maximize enterprise value
• Lead a multi-level organization of Vice Presidents, Directors, Retirement Plan Advisors, Counsellors, and participant engagement teams to deliver superior outcomes and financial results
• Build and develop executive-caliber leaders capable of scaling teams, improving operational discipline, and driving consistent nationwide execution
• Establish a culture of accountability, empowerment, continuous learning, and performance excellence across all levels of the organization
• Champion enterprise-wide cultural transformation initiatives that foster innovation, adaptability, and a high-performing associate experience
• Design, implement, and continuously improve national service models that ensure efficiency, scalability, and differentiated client value
• Drive workforce planning, talent deployment, and capacity optimization aligned to evolving business and client needs
• Represent Participant Engagement at the executive level with major plan sponsors, consultants, intermediaries, key stakeholders, and executive-level industry forums
• Partner with Workplace Sales, Relationship Management, and Communications leadership to ensure aligned delivery and exceptional participant and client outcomes
• Lead large-scale transformation initiatives with plan sponsors using data-driven solutions to improve participant outcomes, plan health, and client loyalty
• Enhance enterprise revenue by optimizing participant engagement pathways, advisor productivity, and cross-sell opportunities
• Reduce operational and service risk through close partnership with operations, compliance, and legal teams
• Serve as the voice of Participant Engagement with senior leadership, informing enterprise decisions on product strategy, service models, customer experience, and growth initiatives.
• Lead major transformation efforts that modernize delivery models, leverage data and analytics, and enhance personalization and efficiency

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive