VP, Technology Change Management

Gartner•Stamford, CT

3d•$164,000 - $226,000•Hybrid

About The Position

The VP, Technology Change Management is accountable for leading the organizational change, product marketing, communications, and enablement efforts for all Sales and Services technology initiatives impacting 10K client facing associates. This leader will lead a global team to ensure that technology-driven initiatives are successfully adopted, deliver measurable value, and align with Gartner’s strategic priorities. The VP will be a key advisor to the GSST and GSSO leadership teams, driving both short- and long-term change strategies across the global organization.

Requirements

10+ years’ progressive experience in business operations, transformation, enablement, or technology change management, with a proven track record of leading large-scale organizational change and enablement initiatives.
Demonstrated experience managing cross-functional teams and initiatives; front-line managerial experience in Sales or Service roles preferred.
Knowledge of change management and enablement principles, methodologies, and tools (e.g., Prosci, ADKAR, Kirkpatrick); proven ability to manage complex change and capability-building programs.
Experience developing and executing strategies to position, promote, and drive adoption of technology products or initiatives.
Exceptional project/program management skills; ability to manage ambiguity and drive results in a dynamic environment.
Outstanding written and verbal communication skills; ability to craft and deliver executive-level messaging and facilitate alignment across diverse audiences.
Strong business partner with the ability to influence and build consensus across functions and levels.
Adept at leading strategic conversations with senior leaders and external partners.
Demonstrates curiosity, agility, and a passion for continuous improvement.
Bachelor’s degree required; MBA or advanced degree preferred.

Responsibilities

Lead the end-to-end strategy for change management and enablement supporting Sales & Services CRM and AI/analytics initiatives.
Developing and execute strategies to position, promote, and drive adoption of technology products across Sales and Services.
Conduct comprehensive impact analyses, assess change readiness, and partner with key stakeholders and business partners.
Work with key OC and OC-1 leaders as a trusted advisor across GTS, GBS and GS&D to prioritize technology initiatives and serve as a central point of contact for technology priorities.
Help define technology process workflow to enable sales processed via technology capabilities.
Develop and execute enablement frameworks, training programs, and learning solutions to drive adoption and maximize user capability, in partnership with BU Ops and L&D.
Partner with the Corporate Communications team to create and deliver integrated communication and engagement strategies to inform, align, and inspire stakeholders at all levels.
Establish measurement frameworks to track adoption, proficiency, and business impact; leverage feedback loops to drive continuous improvement.
Oversee user support, design tech hypercare processes, and analyze support ticket trends to improve user experience.
Serve as a trusted advisor to the SVP and GSST/GSSO leadership, supporting strategic planning and cross-functional initiatives.
Foster a culture of simplification, business agility, and innovation, leveraging AI and analytics to streamline workflows and enhance productivity.
Lead, mentor, and develop a high-performing team across Change Management, Communications, and Enablement.