VP, Technical Architecture

dentsu•Time, IL

1d•Remote

About The Position

As our new VP, Technical Architecture, you will report to the EVP of DX and partner with diverse teams to design seamless order lifecycle experiences. You will develop expertise in distributed order management, inventory visibility, and fulfillment orchestration. You will work with clients across retail, manufacturing, and distribution to deliver recommendations that transform their order management capabilities.

Requirements

8+ years of experience with order management systems OR supply chain technology consulting
Hands-on experience with OMS platforms from vendors like IBM Sterling, Manhattan, Fluent, or similar
Understanding of inventory management concepts: available-to-promise, allocation, safety stock
Experience with omnichannel fulfillment methods: BOPIS, curbside, ship-from-store
Knowledge of warehouse management systems and fulfillment center operations
Expert proficiency in process mapping and workflow documentation tools
Bachelor's degree from an accredited college/university
Ability to travel for clients up to 25%

Nice To Haves

Experience with order orchestration platforms and microservices architectures
Knowledge of returns management systems and reverse logistics
Understanding of global trade management and cross-border commerce
Experience with EDI and supply chain integration patterns
Familiarity with the latest fulfillment models (dark stores, micro-fulfillment)

Responsibilities

Provide expertise across order management technology including: Order Management Systems (OMS), Inventory Management, Warehouse Management, Returns/Exchanges, and Fulfillment Orchestration
Design order lifecycle strategies from cart abandonment through post-delivery customer service
Build relationships with supply chain, operations, and customer experience partners
Lead discovery sessions to map current state order flows and identify optimization opportunities
Develop requirements for real-time inventory visibility across channels and locations
Create strategies for distributed order management allowing ship-from-store, dropship, and cross-dock fulfillment
Design customer communication strategies throughout the order lifecycle
Design order tracking experiences and self-service capabilities
Lead consulting engagements focused on omnichannel fulfillment transformation
Develop frameworks for returns optimization and reverse logistics
Support business development as an order management subject matter expert