VP, Strategy Monitoring & Analytics

Synchrony • Town of Draper, WI

4d • $135,000 - $230,000 • Hybrid

About The Position

The VP Strategy Monitoring & Analytics is part of the Strategy Monitoring pillar of the Model Operations & Analytics (MO&A) Center of Excellence and drives executional oversight for customer decisioning strategies. The lead partners with strategy owners to design and maintain standardized monitoring frameworks, deliver timely and accurate performance reporting, and document results for governance and credit forums. This role also mentors reporting strategy monitoring analyst(s) and aligns with customer-decisioning strategy developers and Model Risk Management (MRM) to define and monitor the key performance indicators (KPIs) and metrics used for strategy performance management.

Requirements

• Bachelor’s degree and 7+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or in lieu of a Bachelor's degree, a High School Diploma / GED and 11+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment
• 7+ years of proficiency in tools such as SQL, Tableau, Python, or other analytics and visualization platforms, with experience delivering actionable insights to senior audiences
• Proven experience executing performance monitoring frameworks, with a deep understanding of portfolio behavior, KPI management, and business impact analysis.
• Strong working knowledge of customer lifecycle strategies (e.g., acquisition, account management, collections/recovery) and the ability to interpret strategic changes through measurable outcomes.
• Demonstrated ability to translate strategic objectives into robust, data-driven monitoring processes and support timely governance deliverables.
• Familiarity with model governance or credit risk governance and regulatory expectations.
• Strong attention to detail and the ability to synthesize complex trends into clear summaries for executive-level reporting and dashboards.
• Exceptional verbal and written communication skills demonstrated through executive and cross-functional stakeholder engagement, detailed-oriented documentation, and visual storytelling
• Experience in supporting performance variance identification, trend diagnostics, and course-correction support for business leaders.
• Ability and flexibility to travel for business as required

Nice To Haves

• People management experience either in a direct or indirect capacity
• Advanced critical thinking skills in analytical problem-solving and the ability to use data to break down complex models
• Strong project management and leadership skills to achieve specific goals within a defined timeline and budget
• Ability to effectively share knowledge by translating complex, technical subject matter and providing actionable coaching and feedback across all levels
• Strong business acumen and familiarity with model governance frameworks, regulatory expectations, and internal audit processes (e.g., SR 11-7 compliance, Model Risk Management policies).
• Technical experience with exploratory data analysis, statistical modeling, machine learning, and generative AI.
• Familiarity with modeling approaches such as logistic regression, XGBoost and tree ensembles
• Proven ability to apply machine learning techniques in business contexts, combining them with statistical modeling, EDA, and GenAI to drive innovation and performance.
• Strong understanding of model evaluation metrics such as precisions, recall, F1 and understanding of Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit).

Responsibilities

• Design monitoring frameworks and develop metrics to track the performance of model-based strategies and assess the impact on portfolio performance.
• Collaborate with strategy owners to define KPIs, dashboards, and real-time reporting tools.
• Identify execution gaps or divergence from strategic targets, and support business leaders in driving timely course corrections.
• Provides monitoring results for strategy changes relative to expected outcomes.
• Develop thorough and detailed documentation to support the development of model-based strategies and ongoing performance monitoring to ensure consistency, transparency, and alignment with organizational goals.
• Execute governance for ongoing review cycles of model-based strategies and synthesize and report for executive management, including the firm leadership and Board.
• Integrate external and macroeconomic indicators to assess strategy resiliency and forecast forward-looking performance.
• Leverage tools such as SQL, Tableau, or Python to monitor trends and deliver insights that influence strategic recalibration.
• Act as a trusted advisor during audits and regulatory reviews, clearly articulating monitoring outcomes, risk mitigations, and the strength of the monitoring framework.
• Collaborate cross-functionally with Strategy/ Model developers, users, validators, and risk officers to ensure that performance insights are integrated throughout the model lifecycle—from design to retirement.
• Partner with compliance, model risk, and operations to ensure strategic execution adheres to internal control and regulatory standards.
• Collaborate with model development teams to ensure alignment between model changes and strategy updates.
• Continuously evolve the monitoring function, staying ahead of industry best practices, emerging risks, and new technologies to ensure our capabilities remain strong, relevant, and resilient.
• Manage global team members including assigning and reviewing the team’s work as well as conducting performance reviews, to support identification for performance variances and track measurable outcomes
• Perform other duties and/or special projects as assigned.

Benefits

• eligible for an annual bonus based on individual and company performance
• option to work from home near one of our Hubs or come into one of our offices
• support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here

What This Job Offers

• Job Type: Full-time
• Career Level: Executive