VP, Service Delivery

Netsmart • Overland Park, KS

2d

About The Position

We are seeking an experienced Leader to oversee multiple high-complexity projects across diverse client environments. This role provides strategic leadership to project teams, fosters strong relationships with client executives, and influences key decisions to ensure successful outcomes. The position requires proactive communication, risk and issue resolution, and financial oversight across projects. You will manage scope, schedule, and cost changes, monitor sales pipelines, and identify new business opportunities to meet quarterly targets. At Netsmart, we provide our post-acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole. Netsmart is focused on providing a candidate experience that mirrors our associate experience.

Requirements

• Bachelor's degree or relevant work experience
• At least 7 years project management experience
• PMP (or similar project management) certification
• At least 2 years of people leadership experience
• Ability to make good and timely decisions that help shape the organization’s best practices
• Ability to influence and guide decision making for multiple stakeholders

Responsibilities

• Leads multiple high complexity projects, either within the same client environment or different clients.
• Provides leadership to project teams.
• Develops and maintains positive working relationships with client executives and key stakeholders with the ability to influence decision making.
• Anticipates and proactively ensure communication within project, client, and internal teams including being the point of resolution for issue/risk escalation.
• Meet financial objectives by forecasting requirements, analyzing variances and initiating corrective actions across multiple projects
• Proactively manages change to the project scope, project schedule, and project costs and understands the interdependencies and levers within a project that drive successful outcomes
• Monitor and support sales pipeline to reach quarterly bookings targets by leveraging client relationships and identifying new sales opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees