VP Retail

Bank of Prairie du Sac•Town of Prairie du Sac, WI

About The Position

Bank of Prairie du Sac is seeking a dynamic and visionary leader to join their team, with a clear trajectory to becoming their next Vice President of Retail Banking. This is a unique opportunity for an ambitious professional to drive growth, innovation, and excellence across their retail banking operations. As a key member of the leadership pipeline, the VP Retail will oversee branch operations and implement strategies to enhance customer experience. They will lead, mentor, and coach employees on service expectations, sales conversations, operational accuracy, and professional development. The role involves tracking and reviewing employee performance, completing evaluations, and providing feedback. Responsibilities include reviewing schedules, approving PTO requests and payroll hours, and collaborating with senior leadership to develop and execute strategic initiatives for retail banking. The VP Retail will evaluate and monitor current and potential bank products and services to enhance customer relationships and grow core deposits, review opportunities to deepen customer relationships, and review and resolve audit and exam findings. Additional duties include processing wire transfer requests, assisting customers with consumer loan requests, utilizing market insights and data analytics to identify growth opportunities and streamline operations, ensuring written policies and procedures are followed, and developing back-up support for all major functions. The role also involves monitoring retail operations to maximize efficiency, following up on escalated customer concerns to protect both the customer relationship and the bank, fostering a culture of innovation, integrity, and customer-centricity, becoming a security contact for alarms and cameras, assisting with ordering foreign currency and gift cards, serving as a point of contact for customers, calling officers as needed, and serving on various committees. Other duties as assigned.

Requirements

Proven track record in retail banking, with leadership experience in branch management.
Strong business acumen, with a focus on sales, customer service, and operational efficiency.
Exceptional communication and interpersonal skills, with the ability to motivate and influence teams.
Strategic thinker who thrives in a fast-paced, results-oriented environment.
Bachelor’s degree in business, finance, or equivalent community banking experience.

Responsibilities

Oversee branch operations and implement strategies to enhance customer experience.
Lead, mentor, and coach employees (tellers, personal bankers, reception) on service expectations, sales conversations, operational accuracy, and professional development.
Track, monitor and review employee performance. Complete performance evaluations and provide constructive feedback.
Review schedules, approve PTO requests and approve payroll hours.
Collaborate with senior leadership to develop and execute strategic initiatives for retail banking.
Evaluate and monitor current and potential bank products and services to enhance customer relationships and grow core deposits.
Review opportunities to deepen customer relationships.
Review and resolve audit and exam findings.
Process wire transfer requests.
Assist customers with consumer loan requests.
Utilize market insights and data analytics to identify growth opportunities and streamline operations.
Ensure that written policies and procedures are being followed and that back-up support is developed for all major functions.
Monitor retail operations to maximize efficiency within the department.
Follow up on escalated customer concerns and help resolve issues in a way that protects both the customer relationship and the bank.
Foster a culture of innovation, integrity, and customer-centricity.
Become a security contact – alarms, cameras.
Assist with ordering foreign currency and gift cards.
Become a point of contact for customers, calling officer as needed.
Serve on various committees.
Other duties as assigned.