VP, Relationship Manager - Ashley

Synchrony•Orlando, FL

2d•$110,000 - $185,000•Hybrid

About The Position

The VP, Relationship Manager for the Ashley Licensee Network is a senior leader responsible for managing and expanding Synchrony’s partnership with Ashley’s independently owned retail licensees. The role drives growth strategies, optimizes program performance, and deepens strategic engagement through portfolio oversight, client advocacy, and business development. It requires strong relationship management experience, financial acumen, and the ability to navigate a complex, decentralized retail ecosystem. The position collaborates with Ashley corporate leadership, internal cross-functional teams—including Client Services, Risk, Marketing, Product, and Legal—and independent licensee owners. The leader drives strategic initiatives, resolves partner challenges, and grows Synchrony’s presence in underpenetrated markets. The role owns assigned initiatives end to end, including planning, budgeting, reporting, and execution, and performs other duties or special projects as assigned. The position offers flexibility to work from home near a Synchrony Hub or from an office, with commuting to the nearest Hub for in-person business or team meetings, training, and culture events. Field Sales and some Commercial roles may have varied location requirements based on partner obligations or preferences. Travel for business is required as needed. The salary range is $110,000–$185,000 annually, with eligibility for an annual bonus based on individual and company performance. Actual compensation depends on experience, skill level, or knowledge; salaries are adjusted for markets in California, the New York metro area, and Seattle.

Requirements

Bachelor’s degree and at least 8 years of experience in client relationship management, account leadership, or business development; alternatively, at least 12 years of experience in Financial Services in lieu of a bachelor’s degree.
At least 5 years of experience managing complex programs or client portfolios with cross-functional dependencies.
Demonstrated success building strategic relationships and delivering measurable outcomes in a fragmented or decentralized partner environment.
Strong understanding of retail credit, merchant economics, and consumer financing.
Ability to analyze business performance metrics, identify trends, and turn insights into actionable strategies.
Strong presentation, storytelling, and executive communication skills.
Ability and flexibility to travel for business as required.
Must be 18 years or older and have a high school diploma or equivalent.
Must be willing to take a drug test, undergo a background investigation, and submit fingerprints as part of onboarding.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the United States is required; employment visa sponsorship is not available now or in the future.

Nice To Haves

Experience with financial planning, process governance, and change management.
Strategic thinker with a bias toward action and a get-it-done mindset.
Results-driven, collaborative, and comfortable operating in ambiguity.
Strong operational acumen and a proactive, problem-solving approach.
Exceptional influencing and negotiation skills with internal and external stakeholders.
Highly analytical, with sound judgment and the ability to simplify complex issues.
Familiarity with Salesforce, Power BI, and MS Office Suite.
Ability to manage multiple priorities, adapt to shifting needs, and work independently with minimal direction.
Superior written and verbal communication skills, with a focus on managing partner expectations and delivering high-value engagements.

Responsibilities

Lead strategic planning, partner engagement, and execution across the Ashley licensee portfolio to drive growth and profitability.
Build relationships with key licensee partners and Ashley corporate leaders, aligning on business priorities and performance goals.
Serve as a trusted advisor by facilitating quarterly business reviews and communicating program performance insights and opportunities.
Develop and execute business development strategies to grow fragmented markets and expand Synchrony’s presence across new dealers.
Collaborate with internal teams to resolve issues, ensure operational excellence, and meet partner expectations.
Use data and analytics to guide decisions and identify portfolio trends and risks.
Support partner onboarding, marketing integrations, and credit program adoption to increase penetration and volume growth.
Represent Synchrony’s value proposition through consultative discussions, performance storytelling, and insight-driven recommendations.
Follow internal program methodology and documentation standards.
Own assigned initiatives end to end, including planning, budgeting, reporting, and execution.
Perform other duties and special projects as assigned.