VP, Property Management

Services For The Underserved, Inc.•New York, NY

1d•$160,000 - $180,000•Onsite

About The Position

Services for the UnderServed (S:US) is a dynamic and growing social service and housing agency with 47 years of experience providing housing and services to New York City's most vulnerable populations. The Real Estate team maintains and expands S:US’ large and diverse housing portfolio, fulfilling the organization's commitment to ensuring all residents have a safe, clean, affordable place to call home. With more than 2500 units owned, an additional 320 in construction and another 2000 in predevelopment, S:US is among the largest supportive housing providers in New York State and nationally. Reporting to the Chief Operating Officer, the Vice President, Property Management provides executive oversight of S:US’ property management operations, including rent collection, leasing, scatter site and commercial lease management, housing compliance, violations, on-site property operations, and Facilities. The VP leads a multi-disciplinary team that includes the VP of Facilities and property management Directors, and is accountable for occupancy and rent collection performance, regulatory and subsidy compliance, safe and well-maintained properties, and the fiscal integrity and operational efficiency of the portfolio. The VP develops and implements systems, performance standards, and operating plans; strengthens coordination across Facilities, Social Services Programs, Finance, Legal and other partners; and drives strategies that support regulatory integrity, resident experience, property conditions and financial performance.

Requirements

Bachelor’s degree required; relevant advanced credentials preferred.
Relevant certifications strongly preferred (e.g., Quadel, LIHTC compliance credentials).
7 -10 years of relevant leadership experience managing complex affordable/supportive housing, property management, real estate leasing and/or facilities operations, including layered funding structures.
Demonstrated experience leading multi-site property management, compliance and leasing teams.
Advanced knowledge of LIHTC Section 42, HOME Final Rule, Project Based Section 8, NYS HCR & NYC HPD Rent Funding Programs, FHEPS, Continuum of Care
Proven ability to implement and improve systems that support large numbers of transactions, work orders, leases, compliance requirements, and operational reporting.
Extensive experience with property-management systems such as Yardi and proficiency in Microsoft Office Suite, including Excel.
Sophisticated understanding of rent collection strategies and procedures in affordable housing portfolios.
Experience developing KPIs, managing budgets, and overseeing vendor and service contracts.

Nice To Haves

Passion for S:US’ mission in particular and supportive‑housing generally.
Exceptional communication and collaborative problem‑solving skills.
Highly organized, detail‑oriented, and able to manage competing priorities.
Responsive, adaptable, and effective in fast‑paced environments.
Demonstrated executive leadership, strategic thinking, negotiation, and cross-functional problem-solving skills.
Responsive, adaptable, self-motivated, and effective in fast-paced environments.

Responsibilities

Lead S:US rent collection activities
Calculate subsidy & tenant share (initial + renewals)
Manage subsidy billing, adjustments, and liaison with funders
Oversee tenant-share collection and coordination with Legal
Conduct arrears analysis and reporting
Maintain 95%+ leased across LP and BH portfolio
Oversee income certifications and rent calculations
Serve as primary real estate liaison with auditors & funders
Oversee tenant file audits and physical property audits
Manage 1,200+ residential leases and 60 commercial leases
Track renewals, expirations, maintenance requests
Manage landlord relationships and lease negotiations
Lead violation tracking, response, and vendor coordination
Submit payment requests and ensure violation removals
Lead resident relations at LPs
Issue conduct letters and manage lease compliance
Coordinate with Legal on holdovers
Ensure inspections and monitor repairs & turnovers
Minimize municipal violations
Oversee budgeting and forecasting for LP portfolio
Provide executive oversight of the Facilities function through the VP of Leasing & Maintenance and ensure alignment between property management and facilities operations
Evaluate facilities operations, staffing structures, systems, and performance data and make recommendations to improve service delivery, efficiency, and accountability
Use Yardi and other systems to monitor work orders, response times, property conditions, and maintenance performance
Ensure preventive maintenance programs are established and operating effectively across S:US facilities
Oversee the evaluation, negotiation, and performance of vendor and maintenance contracts to support safe, clean, and fully operational properties
Support organizational safety protocols and coordinate with the S:US Safety Committee, as appropriate
Direct operational planning and budgeting across Property Management and Facilities functions
Develop and drive action plans aligned with short- and long-term organizational goals, including emergency and inclement weather preparation and response
Establish and monitor key performance indicators for occupancy, rent collection, compliance, leasing, maintenance, work orders, violations, and other operational priorities
Evaluate systems and processes and implement improvements that strengthen controls, increase efficiency, and support high-volume transactions
Build and foster proactive, trusting relationships with internal and external stakeholders to achieve organizational goals
Develop leaders and teams, set clear expectations, and drive cross-functional accountability and continuous improvement
Other duties as required by the above responsibilities or as requested by the supervisor.