VP, Product Management - Core Platform Foundations

Genesys•Durham, NC

1d•$246,500 - $433,500•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Vice President, Product Management, Core Platform Foundations United States Role Overview: At Genesys, we empower organizations to create exceptional customer and employee experiences through Genesys Cloud™, our AI-powered Experience Orchestration platform. As Vice President, Product Management – Core Platform Foundations, you will lead the product strategy and execution for the foundational capabilities that make Genesys Cloud secure, scalable, extensible, resilient, intelligent, and enterprise-ready. This portfolio includes access control, identity and user management, data segmentation, platform gateway services, API usage visibility, platform limits, CI/CD workflows, storage transparency, self-service administration, automation and integration, multi-region and multi-org capabilities, and business continuity. This role is critical to enabling large and complex enterprises to confidently administer, govern, integrate, automate, and operate Genesys Cloud at global scale. You will be expected to challenge legacy approaches to platform administration and operations, pushing beyond traditional, manual, and reactive models toward AI-driven, proactive, and outcome-oriented platform experiences. By applying new AI-based methodologies, intelligent automation, predictive insights, and guided operational workflows, you will help customers reduce complexity, anticipate issues, optimize usage, and achieve measurable business outcomes. You will lead a team of product leaders and product managers, partner closely with Engineering and Architecture, and work with customers and GTM teams to deliver platform capabilities that improve transparency, strengthen trust, accelerate adoption, and redefine how enterprises manage and scale Genesys Cloud.

Requirements

15+ years of experience in enterprise software product management across SaaS, cloud platforms, or infrastructure products
10+ years of experience leading product managers or product leaders within complex, multi-domain portfolios
Proven track record of delivering enterprise-scale platform capabilities with measurable customer and business impact
Strong technical depth across APIs, identity systems, cloud architecture, microservices, and platform operations
Experience building self-service or administrative platforms for technical users, developers, or enterprise operators
Demonstrated ability to translate complex technical systems into clear product strategy and intuitive user experiences
Experience supporting enterprise requirements such as governance, multi-region operations, data segmentation, and business continuity
Strong executive communication and stakeholder alignment skills across technical and non-technical audiences
Bachelor’s degree; technical degree, MBA, or equivalent advanced experience preferred.

Nice To Haves

Experience in CCaaS, CX platforms, CRM systems, or customer journey orchestration technologies
Familiarity with cloud platforms such as AWS and large-scale SaaS environments
Experience with API governance, developer tooling, CI/CD workflows, and usage-based platform models
Demonstrated application of AI-driven product strategies to improve automation, insights, and decision-making
Understanding of emerging AI approaches such as generative AI, agentic workflows, and predictive analytics in enterprise platforms
Ability to connect platform innovation to measurable outcomes such as adoption, retention, and operational efficiency
Experience operating in complex, ambiguous environments with diverse stakeholder groups

Responsibilities

Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.
Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.
Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.
Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.
Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact.
Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience.
Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution.