VP, Product –Consumer Experience Platform

UnitedHealth Group•Eden Prairie, MN

6d•$200,400 - $343,500•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The VP, Product – Consumer Experience Platform will lead the strategy, build, and scaled deployment of a next-generation, AI-powered consumer experience platform that becomes the unified entry point into the healthcare system for consumers, payers, and providers. This leader will own the end-to-end product vision, roadmap, and commercialization of a personalized digital experience. This role is critical simplifying the consumer experience and healthcare end-to-end. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

15+ years in product leadership, including digital platforms, consumer experience, or healthcare technology
Proven ability to own and scale a major product platform or business line with significant growth potential, including cross enterprise products
Experience leading multi-layered teams or large matrixed organizations
Deep expertise in data-driven product design and the healthcare ecosystem
Solid track record of driving revenue growth and product commercialization, building business cases and validating ROI at scale
Ability to translate complex data, AI, and workflows into simple experiences
Exceptional ability to influence C-suite stakeholders, lead across highly matrixed organizations, and drive alignment across competing priorities

Responsibilities

Define and drive a multi-year product vision and strategy for the consumer experience platform aligned to the product vision and strategy. Execute this strategy to establish UHG as the market leader in personalized care navigation across payers, providers, and consumers.
Own product positioning that differentiates on: Personalization at scale, Care optimization, Consumer-grade experience
Own the full lifecycle of the Optum Insight consumer experience platform: concept, build, launch, scale, and continuous innovation.
Deliver a single, entry point with: Unified identity and access, Seamless navigation, Context-aware handoffs
Act as a connector across business segments to unify fragmented experiences and capabilities
Own P&L-aligned product performance, including: Revenue growth, Adoption and engagement metrics, ROI validation at enterprise level
Develop monetization strategies (e.g., platform, services, value-based outcomes). Drive market-facing product strategy and client engagement
Deliver a best-in-class consumer experience that is intuitive, and guided, with proactive navigation.
Optimize value by ensuring cost-effective, high quality care.
Design to allow for consumer ease and trust while driving better outcomes
Lead through multi-layered product, engineering, and experience teams.
Influence senior executives across Optum and UHG.
Serve as a thought leader externally on the future of healthcare navigation and consumer experience.