VP, Product and Strategic Initiatives

TD Bank•Lake Mary, FL

7d•Onsite

About The Position

TD Securities is looking for a Product Specialist to join their Strategic Initiative Management team based in Lake Mary, Florida. This role will serve as the SME and point of contact for the Broadridge product as well as point of contact representing Equities and Prime Brokerage Operations for related applications. The VP, TDS Operations leads a group of operational functions and activities via Team Leaders/Operations Officers/ Analysts/Specialists within a unit and provide guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved for the overall group. This role provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity. Requires expert knowledge of the business and operational functions supported, leads teams with multiple points of internal and external contact including direct contact with Customers. Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning. Requires expert process management knowledge and the risk profile for team processes supported. Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization. Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate. Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers.

Requirements

BS/BA degree and/or 10+ years of relevant work experience.
Knowledge of Broker Dealer Operations with a focus on Equities (Options and Fixed Income a plus)
BPS
BPS/A PostEdge
BR-TRACK
DTCC/NSCC
B1 Settings
Audit (as it related to a broker dealer)
Project Management/Business Analysis
QA/Prod Deployments
Reference Data (both Security and Customer) a plus
OCC a plus
Gloss/Cage/OAES/Ascendis/NINA/JABE a plus
Proficient in Office 365 suite including Excel and Outlook
Ability to identify, escalate, and resolve problems/issues.
Ability to communicate professionally through effective verbal and written skills.
Demonstrates efficient time management skills and critical thinking.
Demonstrates organizational skills and a strong attention to detail.
Ability to multi-task and prioritize tasks.
Ability to work in a team environment.
Ability to meet deadlines and work under pressure.
Proactive and self-starter who is goal oriented.
Undergraduate degree/ college diploma preferred and/or 6+ years relevant experience and 4+ years of people management experience
Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.
Knowledge of current and emerging trends in the industry and market.
Knowledge of risk management environment, standards and regulations.
Strong knowledge of process management to drive efficiency.
Ability to contribute to strategic direction of the function and provide advice to senior leadership.
Skill in managing budgets and resource allocation.
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives.
Skill in talent development and performance management.
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills.
Skill in negotiation and partnership.
Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo.
Skill in leadership, mentoring, coaching and performance management.
Ability to exercise sound judgement in making decisions.
Ability to communicate effectively in both oral and written form with partners at all levels including senior management.
Ability to work collaboratively and build relationships across teams and functions.
Skill in organization and time management.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Ability to work successfully as a member of a team and independently.
Ability to process and handle confidential information with discretion.

Nice To Haves

Options and Fixed Income a plus
Reference Data (both Security and Customer) a plus
OCC a plus
Gloss/Cage/OAES/Ascendis/NINA/JABE a plus

Responsibilities

Partner with internal/external clients to ensure governance/control requirements are understood and adhered to within Equities and Prime Brokerage Operations.
Serve as SME for Broadridge and associated applications.
Develop relationships with applicable members of Operations, Trading, Vendors, Internal and External Auditors, Governance & Control, and Technology to ensure partnership and efficient operation and coordination.
Serve as a point of contact for audit requests both internal and external as they relate to relevant vendors.
Develop and manage new processes within Equities and Prime Brokerage Operations as well as any related governance.
Work in a small team cross-functionally serving as a lead member.
Owning small to large initiatives with competing priorities.
Provide metrics to senior management and other stakeholders.
Leads respective group within a business unit in delivering operational support to the assigned areas.
Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities.
Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience.
Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement.
Negotiates and help to resolve complex and/or escalated issues.
Builds a client-centric, collaborative and innovative culture.
Proactively identifies key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements.
Conducts root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile.
Contributes to the development of the business plan, operationalize the plan and deliver on assigned service or functionality.
Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed.
Provides expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented.
Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits.
Mitigates risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.
Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct.
Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity.
Conceptualizes/defines change framework and contribute to strategy discussions; act as a key change agent for a defined area.
Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements.
Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments.
Assesses performance based on team and function analytics.
Provides both leadership and guidance in managing the overall team.
Coaches and trains to develop team capability and ensure requests and infrastructure issues are handled according to established service standards.
Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
Creates a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo.
Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees.
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct.
Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues.
Encourages good working relationships with other functions and teams.
Promotes a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives.
Facilitates change through positive reinforcement of milestones and successes as well as encouraging open discussion.
Operates with a One Team mindset.
Supports an environment where the team freely escalates performance and production challenges.