VP, Processing

Finance of America•,

5d•$135,000 - $160,000

About The Position

Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. Responsible for leading all Retail Processing operations at Finance of America, ensuring consistent execution, scalability, and high-quality loan delivery. Oversees end-to-end processing performance, drives operational strategy, and partners cross-functionally to improve cycle times, quality, and customer experience. Balances strong operational leadership with continuous improvement, leveraging data, automation, and practical applications of emerging technologies, including AI, to enhance performance.

Requirements

Minimum 12 years of related progressive experience in mortgage operations, with minimum 7 years in leadership roles, preferably in a financial services organization.
Experience leading large-scale loan processing operations, with accountability for performance, compliance, and alignment to enterprise objectives.
Proven ability to set strategic vision and translate business goals into executable operating plans that improve cycle times, productivity, and customer outcomes.
Strong cross-functional leadership experience partnering with underwriting, closing, funding, secondary marketing, and servicing to optimize end-to-end workflows.
Deep knowledge of federal, state, and investor regulatory requirements, including TRID, FHA/HUD, and reverse-mortgage-specific guidelines, with experience operating in highly regulated environments.
Demonstrated success establishing and enforcing service-level agreements (SLAs), performance metrics, and workload management models across processing teams.
Advanced experience in operational reporting and analytics, including analysis of pipeline trends, headcount, expenses, and service performance to inform executive decision-making.
Ability to identify operational inefficiencies and lead enterprise-level process improvement and transformation initiatives.
Strong people leadership experience building, developing, and scaling high-performing processing organizations, including succession planning and leadership development.
Working knowledge of automation and AI concepts and their application in operations.
Experience partnering with Compliance and Quality Control teams to proactively manage risk, audit readiness, and regulatory change.
Executive presence, sound judgment, and communication skills necessary to influence senior leadership and represent operations effectively across the organization.

Nice To Haves

Master's Degree in Business Administration

Responsibilities

Directs all loan processing functions to ensure timely, accurate approvals and closings.
Monitors pipeline performance, turn times, capacity, and SLA adherence.
Establishes KPIs and accountability standards across processing teams.
Ensures consistent execution of workflows and service delivery standards.
Develops and executes operational strategies aligned with company growth and scalability goals.
Identifies opportunities to improve cost, speed, quality, and borrower experience.
Leads large-scale process improvement initiatives across the processing function.
Partners with IT and Product teams to prioritize and implement system enhancements.
Identifies opportunities to leverage automation and AI-enabled tools to improve efficiency and reduce manual work.
Ensures adoption of new tools is practical, scalable, and aligned with operational needs.
Maintains a working understanding of AI and emerging technologies and how they can be applied within mortgage operations.
Utilizes data and analytics to identify trends, risks, and performance gaps.
Develops reporting and dashboards to monitor productivity, quality, and compliance.
Proactively identifies loan defects, compliance risks, and escalation opportunities.
Ensures strong controls and adherence to regulatory and investor requirements.
Builds a high-performing, accountable, and scalable organization by leading, mentoring, and developing processing leaders and teams.
Partners with Sales, Underwriting, Compliance, Product, and Capital Markets to improve end-to-end execution.
Acts as a key liaison between operations and technology teams and drives alignment across departments to improve loan flow and customer outcomes.
Performs other duties as assigned.